Seeking to secure a position that will enable me to use my strong organizational skills, along with past experiences, to help and support the business strategies, which include improving the customer experience.
Provide administrative support to Springfield Card Leadership team and 55 team manager, which includes setting up meetings, flyers,
Plan and coordinate Site Calendar of events, visitors, manage projects related to site level activities.
Key leader on the Rewards and Recognition program which focuses on the Employee Experience. .
Manage Overall site wellness budget/expenses, ensuring monies spent are within scope and stay within given budget.
Arrange Travel as needed.
Other adhoc reports as needed, such as pulling data from Reporting solutions and assist with tracking.
Provide marketing support for IBS, Card Activation, Outbound and Training.
Create Knowledge assessments and learning games to reinforce not only product knowledge, but to reinforce GoTo usage (was CMSnet then).
Set up listening sessions, calibrations.
Listen to calls, provide coaching feedback to both managers and advisors on marketing rewards, as well as how to tie into customer engagement.
Report issues when found to ORG and Relationship Managers.
Reviewed marketing escalations, reported trends, and assisted with resolution of customer issues.
Answered High volume of Inbound Customer Calls.
Top BT Performer
Risk Management Representative:
Administrative Assistant to the Risk Mgmt and Safety Coordinators
Streamlined many manual processes while in this role
Created monthly and quarterly reports and statistics.
Created Power Point presentations for Risk Mgmt overview
Set up and processing of claim files, including creation of settlement statements, waivers and claim checks.
High volume of incoming phones
High Volume of incoming phone calls
Provided administrative support to Construction Superintendent, including prepare employee payroll, employee reviews, appointments, ordering, supplies, prepare vendor invoices,
overseeing office duties.
Created several tracking programs used division wide for tracking contractor work status, dollars incurred, billing details, etc.
Created line locator tracking program used for quarterly awards program.
Provided training and support to contractors for documents and reporting required on line maintenance and installations.
Meter Shop Representative 1992 – 1994
Created tracking report of all old meter data
Entered all current and old test data into the new meter system
Various job titles.
Last position was Commission Systems Coordinator where I served as l liaison between commissions department and the IS department for program enhancements and changes.
Managed team of 6 employees for department, tracking employee attendance and providing support on sales application validity processing.
Held NASD Series 6 licensing while working as a Mutual Fund Service Rep, where I reviewed the validity of Mutual Fund Sales daily.
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