Dynamic and dedicated associate, qualified to perform in many areas of business. Recognized as a leader with the ability to learn and train. Strong planning and organizational skills, matched with the ability to follow-up and follow-through. A talent for working both as an independent contributor and as a member of a team. Exceptional communication skills with proven results. Able to manage multiple projects and multiple teams simultaneously with proven MS Office skills.
02/2011 to CurrentWorthington, Ohio
A managed IT services firm, specializing in medical practices and other professional service firms.
A Microsoft Silver Preferred Partner.
Project Manager /Client Manager a member of the Client Services and IT Management teams Project Manager for system implementations andclienton- Administrative Calendar Management, Project Engagements and Contract review Relationship management for 30+ Medical and Other Market clients Notable Accomplishments at Nexus Practice IT Services Training and implementation of internal services software system.
Creation of Service Utilization, Project and Technician Utilization Target Reporting The first data and analysis of the Client Services team and members Increased Technician utilization by 50% Increased Service utilization to within 2% of goal More than 20 successful project implementations of Electronic Medical Records Software systems for small to mid-sized medical facilities.
01/1994 to 01/2010Abrasive Technology, IncLewis Center, Ohio
An international manufacturer of super-abrasive products to grind, polish and condition various surfaces.
Abrasive Technology, Inc.
is a Process Centered Organization.
Coach a member of the Associate Development and Resources Process and a member of Leadership Counsel, support, mentor, and develop associates, create development plans and goals Hire, assign and separate associates as teams and business needs required Support, improve, learn and further the guidelines and goals of the company Administrative and Special Projects as assigned Customer Service Process Engineer a member of Leadership Defined, trained, documented and managed to the standards of the Customer Service Process Defined and monitored process metrics to target improvements for customer satisfaction, productivity, and cost and quality.
Monitor annual budget and goals, allocated resources Worked directly with other members of Leadership to improve the work flow, improved communications between Processes, and communications between Customer Service, Outside Sales and the Customer Industrial Market Representative a member of the Customer Service Process Learned multiple aspects of the super-abrasive and tooling industry including applications, manufacturing, and compliance Provided exceptional customer service to the Electronic, Aerospace and General Industrial Markets Notable Accomplishments at Abrasive Technology Design and implementation of an on-site 8000 square foot Learning Center.
Lead acquisition team charged with moving newly acquired business from France to Lewis Center, Ohio.
Design and implementation of training, inventory, physical move and start-up.
Member of international training team charged with bringing company manufacturing software to four sites in the United Kingdom, including training of all modules and on-site implementation.
Development and execution of week-long off-site learning program for the 20-member Leadership group including topics of Trust, Developing a Learning Culture, and Coaching.
Implementation of Communities of Practice concept through Wellness and Green.
Assisted in the design, development and implementation of Time and Attendance Guidelines, Associate Guidebook, 360° Peer Review Process and the Individual Associate Development Plan Process.
Assisted in the design, development and execution of multiple Health Fairs, Earth Day events and other team building exercises for 180 Associates covering three shifts.
Participated in Global Budget meetings to set short term and long term goals for multiple processes within the company, prioritizing budgetary items and staffing needs, leadership building and learning experiences.
Administrative Assistant01/1993 to 01/1994Schuler IncColumbus, Ohio
for a machine press manufacturing facility.
Administrative tasks for the Manager of Inside Sales.
Customer Service tasks for the Inside Sales Group.
Bachelor of Business Administration: MarketingUniversity of CincinnatiMarketing