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Clifford W Beers Guidance Clinic Inc - ADMINISTRATIVE ASSISTANT Resume Example

Resume Score: 65%

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ADMINISTRATIVE ASSISTANT
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. 8 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills
  • Attention to detail
  • Certified Medical Office Assistant
  • Critical thinking
  • HIPAA compliance
  • Filing and data archiving
  • Quality assurance
  • Multi-line phone proficiency
  • Pleasant demeanor
  • Professional phone etiquette

Critical thinker
Works well under pressure
Customer-service oriented
Excellent communication skills
Punctual
Personable and outgoing
Time management
OSHA compliance
Relationship building
Articulate and well-spoken
Appointment setting
Database administration
Administrative support specialist

Work History
ADMINISTRATIVE ASSISTANT, 03/2012 to Current
Clifford W Beers Guidance Clinic Inc – New Haven, CT

KEY RESPONSIBILITIES:
• Performing varied routine receptionist, filing, recording and other clerical duties
• Maintaining a safe and appropriate work environment
• Screening program and administration related calls
• Recording and relaying messages, clearly identifying contacting party or parties
• Greeting clients, visitors and directing them to appropriate area(s) promptly and courteously
• Coordinating and posting room reservation and office space
• Ordering of office supplies as needed and appropriate with in allotted budget
• Assisting with coordinating of program and agency activities
• Performing other related duties as directed

o Written Communication
 Write clear and concise sentences devoid of grammatical and spelling errors
 Tailor writing style to the audience of the message
 Write in a respectful and tactful manner

  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Maintained a clean reception area, including lounge and associated areas.
  • Managed office supplies, vendors, organization and upkeep.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened all visitors and directed them to the correct employee or office.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Scheduled office meetings and client appointments for a team of 15 professional care coordinators.
Certified Medical Assistant, 2010 to 2012
CARDIOLOGY ASSOCIATES OF NEW HAVEN – NORTH HAVEN, CT
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Followed infection control procedures.
  • Assessed patients and documented their medical histories.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Scheduled patient admissions and discharges.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Authorized drug refills and provided detailed prescription information to pharmacies.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Ensured HIPAA compliance.
  • Measured urine and delivered specimens to lab.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Education
MEDICAL ASSISTANT, 2000
Stone Academy - Hamden - West Haven, CT
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Resume Overview

Companies Worked For:

  • Clifford W Beers Guidance Clinic Inc
  • CARDIOLOGY ASSOCIATES OF NEW HAVEN

School Attended

  • Stone Academy - Hamden

Job Titles Held:

  • ADMINISTRATIVE ASSISTANT
  • Certified Medical Assistant

Degrees

  • MEDICAL ASSISTANT , 2000

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