SEARCH

Petit Bois Collections - Administrative Assistant Resume Example

Resume Score: 80%

Love this resume? Build Your Own Now
ADMINISTRATIVE ASSISTANT
Professional Summary
I am Enthusiastic and well-organized Administrative Assistant with solid background in data entry and schedule management. I am Highly organized and meticulous with experience in corporate office settings. I am also great with multi-tasking and have outstanding telephone, scheduling and documentation skills.
Skills
  • Critical thinking
  • Report development
  • Attention to detail
  • Business correspondence
  • Filing and data archiving
  • Customer payment scheduling
  • Project planning
  • Legal administrative support
  • Team building
  • Company compliance
Work History
September 2014-Current Administrative Assistant | Petit Bois Collections | 3436 Main St., Moss Point, MS 39563
  • Verified and created claim numbers by communicating with various stores and companies.
  • Audited new customer files to verify employment and gain new information for satisfaction of unpaid accounts.
  • Contacted customers regarding unpaid and underpaid accounts to resolve any issues.
  • Improved timely paying of bills by developing flexible payment plans for customers.
  • Located and pulled records for payment arrangements and incomplete suits.
  • Completed data entry, tracked payments and maintained the collection tracking system.
May 2012-August 2014 Tech Support/Customer Care | AT&T | 1204 Bienville Blvd Space 7, Ocean Springs, MS 39564
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
January 2010-September 2011 Manager | Mattress Direct | The Promenade, 3940 Promenade Pkwy, D'Iberville, MS 39540
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
January 2007-January 2010 Distribution Associate | The Virginian-Pilot | Norfolk, VA
  • Interviewed job candidates.
  • Reported to the district manager regarding all carrier and staff issues.
  • Trained and developed new associates on routes and in the center.
  • Ran routes when needed.
  • Created new route paths to get customer's their papers quicker.
  • Maintained the center to reduce employee injuries.
Education
One class shy of the certificate.: Human Resources Development Tulane University, Biloxi, MS
Build Your Own Now

Resume Overview

Companies Worked For:

  • Petit Bois Collections
  • AT&T
  • Mattress Direct
  • The Virginian-Pilot

School Attended

  • Tulane University

Job Titles Held:

  • Administrative Assistant
  • Tech Support/Customer Care
  • Manager
  • Distribution Associate

Degrees

  • One class shy of the certificate. : Human Resources Development

Where can I find a Petit Bois Collections Administrative Assistant resume example in Gautier, Mississippi ?

This is an actual resume example of a Administrative Assistant who works in the Office Assistants Industry. LiveCareer has 151596 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

Advertisement

Similar Resumes

View All

Short Term Assistant

Samantha Taylor Unruly Blue Co

Miami, Florida

Posted 775 days ago
Browse All Resumes