Receptionist for Irvine Company Office Properties corporate division. Creates guests' first impressions by establishing a professional, warm and welcoming environment. Inputs ICOP communications including emails, presentations, meeting agendas, and letters. Writes and revises Executive Welcome & Renewal Letters signed by President. Creates and maintains Elite Preferred database and all e-mail correspondence with ICOP tenants. Schedules meetings, maintains calendars, and answers all incoming calls. Facilitates conference calls (e.g., BlueJeans, GoToMeeting) and all conference room technology needs.
Facilitated and monitored activities related to the psycho-diagnostic and evaluation process. Identified, developed, and implemented key metrics to measure client performance and outcome. Tracked client outcomes for both individuals and families within the context of short term and long term wellness strategies. Provided data and input for business forecasts. Analyzed and interpreted diagnostic measures and presented psychological reports to superiors. Prepare client evaluations, presentations, and all associated documents. Coordinated and negotiated financial matters between clients and third-party insurance. Assessed and appropriately addressed issues related to client-therapist relationship.
Marketing, implementation, & dissemination of best-practice program that reduces child maltreatment.
Coordinator of services to agencies contracted with L.A. County Department of Mental Health. Facilitated research, evaluation, and implementation from lead generation to execution.
Served as liaison between community agencies and maintained strengths-based dialogue regarding
challenges of implementation & sustainability.
Constructed Triple P business Logic Model. Spearheaded trainer evaluation protocol and was supervisor for all incoming newly hired trainers.
Concierge of front desk team. Responsible for supporting guests' “first impression” of the hotel by maintaining a professional welcoming environment, staff supervision, and administrative support. Managed all account functions, allocated work assignments, and was point of contact for all guest education services. Handled all administrative duties, including daily and weekly reports, as well as all written and oral inter-department communication. Oversaw special projects, including documentation and follow-up. Provided lateral service; acted as liaison for all other departments in hotel.
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