To further the development of my career with the City of Greenwood Village. To focus on the continuous improvement of my skills which will allow me to go above and beyond in supporting the City Clerk and all others that need my assistance. To provide both internal and external customer service that represents and honors the standards of the City of Greenwood Village, and to have a positive impact on the city that I am fortunate enough to work for.
15+ years of experience providing administrative support
15+ years of experience in customer service
Budget support for upper management
Invoicing, POs, deposit reports, reconciliation and daily/monthly sales and profit margin analyzation
Bid packet preparation bid openings
Meeting agendas, facilitation and minute taking
Research and analytical skills
Strong initiative and leadership skills
Innoprise, HTE, MAS90 and Access experience
Microsoft Office, Excel, Outlook, Word
Spreadsheet creation, entry and formulation.
Advanced event and travel management.
Training and mentoring of new Administrative employees.
Completed nine online customer service courses with a 98% average.
By February, 2018, will have completed the Administrative program with Employers Council, earning the Support Staff/Administrative Assistant Certificate.
Public Works DepartmentGreenwood Village, COAdministrative Assistant09/2014 to Current
Experience with both Right of Way and Fleet Administrative support positions.
Assisted in the coordination and execution of a major event for employees held by the city.
Invoicing for Fleet Department and Building Services, create P.O.s and help upper management in Fleet and PW departments with budget tasks.
Responsible for ensuring yearly renewal of all city vehicle registrations, including undercover police units, plate tags and emissions tests.
Run month end reports for Fleet and update numerous spreadsheets for analysis.
Assist with bid preparation and management for Fleet Department.
Ensure all vehicle information is accurate and up to date in HTE, P and T drive and numerous spreadsheets on a regular basis.
Update Life Cycle Cost spreadsheet with all vehicle information and graphs for each vehicle for analysis purposes.
Track vehicle auctions and create vehicle auction advertisements.
Trouble shoot resident issues in a timely manner while exercising excellent customer service for Public Works.
Schedule multiple services for residents.
Work closely with Republic Service representatives to ensure any issues are resolved in a timely manner.
Manage petty cash.
Trouble shoot computer/office equipment issues for co-workers.
Collect and enter permit payments for Right of Way department when needed.
Assist new Right of Way Admin with any questions regarding Right of Way procedures as well as general admin duties.
Create mass mailings for any department needing to notify residents of work being done in their area.
Assist Public Works and PTR employees daily with a variety of tasks depending on needs.
Train new Public Works Administrative staff.
Proofreading and editing for upper management and multiple departments as needed.
Interwest Distribution CompanyLittleton, COCustomer Service Representative/Administrative Assistant05/2012 to 06/2013
Praised by president and managers of company for providing excellent customer service.
Acted as first contact for all clients and answered all incoming phone calls.
Created and entered deposits and ran daily financial reports.
Organized luncheon events for weekly client training and management meetings.
Entered, allocated and ensured most efficient method of shipping for client orders.
Managed company calendar.
Researched and ran reports for daily/monthly sales and profit margin information each day.
Organized and kept track of orders pending, ensuring accuracy and completion.
Updated customer and product information in MAS90.
Coordinated incoming checks with invoices for next morning's deposit.
Invoiced all orders shipped daily and mailed all invoices to clients.
Auto Profit MastersLittleton, COAdministrative Assistant08/2011 to 05/2012
Organized all events including out of state client retreats and holiday functions.
Arranged all travel for President of company, employees and clients.
Created monthly email newsletters for clients.
Updated company website with new client and order information daily.
Updated Facebook and Twitter accounts daily for clients.
Assisted with employee computer issues and served as main point of contact for IT company.
Designed and created client certificates, awards and prizes for company events.
Answered all incoming calls and directed to appropriate staff members.
Created and maintained shipping spreadsheets for orders.
Shipped orders and managed inventory of in house products.
Managed company calendar.
Ordered all supplies as needed.
Responsible for holiday gifts and cards for clients and employees.
Researched vendor pricing and created reports.
CASE-SRS DistributionEnglewood, COCustomer Service Representative09/2008 to 11/2010
Responsible for training new employees.
Reviewed, allocated and entered all incoming orders using MAS90 software.
Worked with developer of MAS90 software to resolve a glitch I discovered pertaining to units of measure.
Managed most valued account-Dish Network.
Implemented EDI software file conversion for Dish Network orders and invoicing.
Resolved client issues and discrepancies.
Created usage reports and forecasts for the Purchasing department.
Ensured back order reports and open order reports were run and reconciled daily.
Ensured all customer service reps were entering client orders correctly and efficiently forwarding to designated warehouses.
Conducted email correspondence, phone calls and meetings with clients and sales reps.
Improved inventory management and reporting accuracy by creating and managing databases and spreadsheets.
Managed vital company and client information.
Updated company tracking website and assisted with warehouse inventory.
Processed RMA's, invoices and credits.
Education and Training
Music History/Art History/Liberal Arts2002Arapahoe Community College, Littleton, COMusic History/Art History/Liberal Arts
Music History/Art History /Vocal Performance2000Columbia College, Chicago, ILMusic History/Art History /Vocal Performance
Liberal Arts1999Front Range Comm. College, Longmont, COLiberal Arts