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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History
Company Name- Administrative Assistant
City, State11/2020 - Current
  • Coordinated bookkeeping activities in QuickBooks , including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Offered office-wide Macintosh and PC software support and training, including troubleshooting issues and optimizing usage.
  • Managed multiple calendars to strategically coordinate meetings, appointments and events for a large client database.
Company Name- Cashier
City, State02/2020 - 11/2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Company Name- Marketing Manager
City, State03/2017 - 12/2019
  • Manage company social media outreach initiatives
  • Maintain and update events calendar on website
  • Produced press releases for events
  • Provided customer service to visitors
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach
  • Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Company Name- Server
City, State07/2016 - 02/2017
  • Consistently provided professional, friendly and engaging service
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Quickly recorded transactions in MICROS system to deliver prompt service
  • Immediately reported accidents, injuries or unsafe work conditions to manager
  • Developed and maintained positive working relationships with others to reach business goals
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Affiliations
  • Member, Leadership Oak Ridge, 2019
  • Member, St. Mary's School Board, 2017 to 2020
Volunteer Experience
  • Secret City Half Marathon, Course Director

07/2017- 12/2020

  • US Cycling Time trials , Marketing manager

07/2017- 12/2019

Additional Information

Fluent in Spanish.

Formerly known as Otilia Rizo Hayes

Skills
  • Advanced computer proficiency
  • Project management
  • Website management
  • Quickbooks knowledge
  • Accounts payable and receivable
  • Administrative support
  • Marketing and advertising
  • Multi-line phone proficiency
  • Microsoft Word expertise
  • Google programs proficiency
  • Social media knowledge
  • Scheduling
  • Documentation and control
  • Scheduling and calendar management
  • Customer relations and communications
Education
Marysville High SchoolCity, State2004High School Diploma
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Resume Overview

School Attended

  • Marysville High School

Job Titles Held:

  • Administrative Assistant
  • Cashier
  • Marketing Manager
  • Server

Degrees

  • High School Diploma

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