Customer Services/ Administrative Support Detail oriented professional offering nearly 12 years of diverse experience in various business environments to include performing general office procedures, where an in depth knowledge of office management principles and considerable experience in bookkeeping were obtained. Flexible and hardworking with strong drive to succeed. Effectively managed office operations, utilizing the following skill sets: Computer Proficiency: In depth knowledge of Microsoft Office software Ability to learn new software applications Communicate effectively with staff/executives - Effective verbal/written communication skills Attention to detail, excellent planning, organizing and time management skills Customer-service orientation Reliability Computer proficiency on several different computer software programs and systems: Maintenance Management Software: Web TMA System, Web TMA GO (for iPads) Property & Facility Management Software: Jenark, Corrigo
Administrative Assistant09/2015 to 04/2016CJW, IncRichmond, VA
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Answered telephones and transferred calls to appropriate staff members.
Sorted and distributed incoming communication data, including faxes, letters and emails.
Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
Coordinated agendas for meetings with visitors and clients.
Took care of staff office space, weekly schedules, travel reports, phones, parking, and office keys.
Maintained the office database - retrieved and organized information for individual employees and clients.
Purchased office supplies - contacted vendors and subcontractors.
Established and implemented administrative policies and procedures for the office.
Filed and recorded corporate documentation, electronic files, inventories and reports.
Dispatcher-Customer Service Representative08/2010 to 08/2015Gap Solutions, IncReston, VA
Served as a contractor for federal client (Architect of the Capitol, Office of Security Programs) performed customer services in the call center, receiving and generating space/item related work orders using WEBTMA database.
Identified and resolved customer service issues via new policy implementation.
Maintain a database for follow-up calls to clients who reported work order issues.
Streamline processes and improve daily operations.
Met mission goals by coordinating with staff members to generate spreadsheets, special reports, and new business forms; completed all assignments successfully.
Composed, edited and distributed systems notices.
Administrative Assistant07/2008 to 06/2010Gap Solutions, IncReston, VA
Functioned as a contractor for federal client (U.S.
Department of Labor/OSHA) Performed administrative support activities to a team of 20+ employees located in the training office of OSHA/DAP/OMSO.
Responsible for processing all incoming training authorizations and evaluation forms, to include sending out notifications to applicants when training had been approved.
Coordinated weekly meetings which included arranging time and space for meetings, drafted meeting agendas and supplied advance materials.
Assisted with other program related activities.
For a more effective filing system created to accelerate paperwork processing maintaining electronic and paper files.
Composed correspondences and memoranda on policies and procedures to clients and staff.
Provide to agencies within the department a variety of sensitive data analysis extraction, data maps and personnel data for review.
In support of the department and division Planned and facilitated a broad range of administrative functions, was responsible for updating department standard operating procedures and internal database to accurately reflect the current procedures.
Managed the front office area, including greeting visitors and responding to telephone and in-person requests for information.
Prepared the inventory and requisitioning for supplies, maintenance, office equipment and professional service contracts adhering to a limited budget, also ordered, stock, and distributing office supplies.
Frequently sought out by employees to handle issues.
Successfully provide administrative and clerical support to the Directors, and staff.
Concierge/Office Assistant10/2006 to 05/2008Avalon Bay Communities, IncNorth Bethesda, MD
Offered refreshments of ice water and iced tea to all incoming guests.
Received and track all delivers using VUTURA software program.
Responsible for security key control tracking in addition used CORRIGO property management software to track and update maintenance & service requests.
Addressed all residents' complaints and referred any escalated situations to management.
Handled rent payments and deposits using the proper accounting procedures and documentations.
Updated confidential residents' information with accuracy in addition to assisting with all activities related to apartment rentals, move-ins/outs and lease renewals.
Performed other duties like creating signage to promote resident/community events; distributed maintenance notices and social event flyers.
Responsible for the set-up and maintaining the property office files, other responsibilities included reservations and monitoring the common areas on the property.
Certification Early Childhood Education, University of the District of Columbia (UDC)
Certificate Business AdministrationThe Smith Business SchoolWashington DC
High School DiplomaWalter Johnson High School Albert Einstein High SchoolBethesda, MD