I'm a performance-driven, self-motivated and dedicated professional with solid experience in general customer service also medical and dental administration. I have I am familiar with Microsoft and Word programs. I am capable of working with a team or individually to accomplish goals. I pride myself on building strong customer/client relationships. I Track record for consistently meeting goals and delivering a high level of job performance. Proven ability to build strong customer/client relationships. I have vast experience as a schedule coordinator. I am familiar with the accounting and insurance side of patient care.
Managed the receptionist area in a neat fashion while greeting patients, answering and addressing phone calls. Maintained and ordered in-office supplies. Coordination of various appointment types associated with treatment plans, recall dates or emergency care based on specific patient needs. Collection of estimated patient portions or overdue accounts. Review of daily claims and clinical notes for accuracy. Preparation of patient charts and requesting records from other providers. Follow-through with unprocessed or denied claims.
Management of Front Desk area, greeting patients/visitors, answering and responding to multiple phone lines. Providing courtesy reminder calls for patients. Management of referrals by pairing patients with providers based on their needs or following up with patient and/or referring physician to schedule. Facilitation and continued maintenance of patient authorizations. Contacting various types of insurance companies to obtain benefit information also providing an explanation of benefits to patients. Bookkeeping at the close of the day for daily totals. Data entry and filing of patient records.
Greeting customers, answering and addressing incoming calls. Promotion of products and sales through announcements and in person. Processing various transactions such as purchases, returns or exchanges. Addressing and resolving customer concerns or complaints. Calculating daily totals for cash drawer. Facilitating transfers of products to other branch when necessary. Maintaining an organized and neat sales environment. Managing price-checks or changes. Handled inventory and stocking.
Maintaining a neat and tidy reception area, greeting visitors and patients. Accepting and addressing incoming calls. Providing reminder calls for patients. Organized, processed and file patient information for charts. Contacting insurance companies for benefit information. Receive, distribute faxes and mail in a timely manner. Transcription of medical dictation for patient charts. Collection of co-payments and patient portions. Account auditing/collects of overdue accounts. Composition of monthly patient statements. Preparation and sterilization of patient rooms using OSHA techniques. Data entry for existing and new patients.
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