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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Professional and mature
  • Strong problem solver
  • Business writing
  • Medical terminology
  • Billing and coding
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Self-starter
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Experience
01/2012 - 08/2015
Groupm - Bend , ORAdministrative Assistant

  • Schedule Fire Alarm system inspections with technicians and subcontractors; receive and prioritize repair and service request, Maintained and completed project contract documents per state and city requirements.
  • Ensure that inspections are completed as scheduled.
  • Utilized company computer programs to create customer profiles, assign work orders, create accounts payable invoices, and process alarm system monitoring contracts.
  • Process Accounts Payable invoices to apply the cost to work order or project.
  • Assisted with Safety training and meetings.
  • Greeted customers on the phone and in person.
  • Answered customer's questions concerning invoices, inspections, and repairs.
  • Preform collections process for past due invoices.
01/2010 - 01/2012
Performance Food Group - Salem , ALCommunications/Cashroom Manager
  • Supervised 11+ employees.
  • Ensured customers were helped in person or on the phone.
  • Resolved customer complaints regarding merchandise, credit, and delivery issues.
  • Maintain yearly department budgets.
  • Drove company customer benefits program (credit products).
  • Managed store Music Program to include promotions.
  • Partnered with Store Information Manager, Logistics Manager, Loss Prevention Manager and Store Manager in reducing inventory shrinkage.
  • Trained and coached store employees to ensure smooth adoption of company initiatives.
  • Documented employee performance and department productivity Utilized office equipment and repaired equipment when needed to include switchboard phone and multi-line phones.
  • Placed special orders and/or contacted other stores to find desired items Recommended merchandise based on customer needs Greeted customers and ascertained customers' needs.
01/2000 - 01/2012
Nordstrom - City , STATECustomer Service
01/2007 - 01/2009
Nordstrom - City , STATEStore Information Manager
  • Supervised 17+ employees.
  • Ensured customers were helped either in person or on the phone.
  • Resolved customer complaints regarding merchandise, credit, and delivery issues.
  • Maintained department yearly budgets.
  • Drove company customer benefits program (credit products).
  • Maintained store inventory by utilizing store inventory computer programs.
  • Partnered with Logistics Manager, Loss Prevention Manager and Store Manager in reducing inventory shrinkage.
  • Supported store selling manager with inventory issues Trained and supervised new store employees on POS (Point of Sale) processes and equipment.
  • Supported and encourage employees to utilized company Personal Book computer program to increase relationship building with customer.
  • Organized and prepared store with twice yearly inventory process.
01/2005 - 01/2006
Nordstrom - City , STATELogistics/Delivery Room Manager
  • Maintained yearly budgets.
  • Ensured customers packages were sent out in a timely manner using UPS, USPS, or FedEx.
  • Controlled the movement of merchandise from our store to other stores.
  • Transfer and shipped merchandise.
  • Monitored merchandise between store to store and Distribution Centers.
  • Utilized inventory reporting to ascertain the location of merchandise.
  • Utilized shipping computer program to located packages for customers.
  • Partnered with Store Information Manager, Logistics Manager, and Store Manager in reducing inventory shrinkage.
  • Supported selling and support managers in preparing for inventory Implemented new initiatives in Logistics department to reduce labor cost and provide additional support to the Delivery Department.
  • Assisted customers on the phone with delivery issues.
  • Utilized registers and company hand held inventory device to research merchandise available in the store.
  • Researched other stores inventory to correct our store inventory Coordinated Store Safety program.
  • Coached and trained store employees to encourage a safe working environment.
01/2000 - 01/2004
Nordstrom - City , STATELoss Prevention/Communications Manager
  • Maintained yearly budgets.
  • Completed Spokane Police Academy Training for Special Police Commission in order to administer citations for shoplifting.
  • Apprehended and arrested shoplifters.
  • Conducted internal employee) and external investigations.
  • Provided evidence for successful prosecution of violators.
  • Partnered with Store Information Manager, Logistics Manager, and Store Manager in reducing inventory shrinkage.
  • Coached and trained employees on new initiatives to reduce inventory shrinkage.
  • Hired and trained Loss Prevention Agents Developed and maintained relationships with local Law Enforcement agencies and businesses.
  • Provide customer service to employees and customers.
  • Installed and repaired Security monitoring equipment.
Education
2004
Eastern Washington UniversityCity, StateMasters: Social Work

Social Work

1988
Eastern Washington UniversityCity, StateBachelors of Arts: Humanities
Skills

Accounts payable, U.S. Air Force training , contracts, Customer Service, leadership, Management, office equipment, relationship-building, reporting, Safety, switchboard and multi-line phones

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Eastern Washington University

Job Titles Held:

  • Administrative Assistant
  • Communications/Cashroom Manager
  • Customer Service
  • Store Information Manager
  • Logistics/Delivery Room Manager
  • Loss Prevention/Communications Manager

Degrees

  • Masters : Social Work
    Bachelors of Arts : Humanities

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