Administrative Assistant Resume Example Fire Systems West, Inc

ADMINISTRATIVE ASSISTANT

Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency
Excel spreadsheets
Self-directed
Professional and mature
Strong problem solver
Business writing
Medical terminology
Billing and coding

Meticulous attention to detail
Results-oriented
Self-directed
Time management
Resourceful
Dedicated team player
Strong interpersonal skills
Self-starter

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Experience

01/2012 - 08/2015

Fire Systems West, Inc － Spokane Valley, WAAdministrative Assistant

Schedule Fire Alarm system inspections with technicians and subcontractors; receive and prioritize repair and service request, Maintained and completed project contract documents per state and city requirements.
Ensure that inspections are completed as scheduled.
Utilized company computer programs to create customer profiles, assign work orders, create accounts payable invoices, and process alarm system monitoring contracts.
Process Accounts Payable invoices to apply the cost to work order or project.
Assisted with Safety training and meetings.
Greeted customers on the phone and in person.
Answered customer's questions concerning invoices, inspections, and repairs.
Preform collections process for past due invoices.

01/2010 - 01/2012

Nordstrom － Spokane, WACommunications/Cashroom Manager

Supervised 11+ employees.
Ensured customers were helped in person or on the phone.
Resolved customer complaints regarding merchandise, credit, and delivery issues.
Maintain yearly department budgets.
Drove company customer benefits program (credit products).
Managed store Music Program to include promotions.
Partnered with Store Information Manager, Logistics Manager, Loss Prevention Manager and Store Manager in reducing inventory shrinkage.
Trained and coached store employees to ensure smooth adoption of company initiatives.
Documented employee performance and department productivity Utilized office equipment and repaired equipment when needed to include switchboard phone and multi-line phones.
Placed special orders and/or contacted other stores to find desired items Recommended merchandise based on customer needs Greeted customers and ascertained customers' needs.

01/2000 - 01/2012

Nordstrom － Spokane, WACustomer Service

01/2007 - 01/2009

Nordstrom － Spokane, WAStore Information Manager

Supervised 17+ employees.
Ensured customers were helped either in person or on the phone.
Resolved customer complaints regarding merchandise, credit, and delivery issues.
Maintained department yearly budgets.
Drove company customer benefits program (credit products).
Maintained store inventory by utilizing store inventory computer programs.
Partnered with Logistics Manager, Loss Prevention Manager and Store Manager in reducing inventory shrinkage.
Supported store selling manager with inventory issues Trained and supervised new store employees on POS (Point of Sale) processes and equipment.
Supported and encourage employees to utilized company Personal Book computer program to increase relationship building with customer.
Organized and prepared store with twice yearly inventory process.

01/2005 - 01/2006

Nordstrom － Spokane, WALogistics/Delivery Room Manager

Maintained yearly budgets.
Ensured customers packages were sent out in a timely manner using UPS, USPS, or FedEx.
Controlled the movement of merchandise from our store to other stores.
Transfer and shipped merchandise.
Monitored merchandise between store to store and Distribution Centers.
Utilized inventory reporting to ascertain the location of merchandise.
Utilized shipping computer program to located packages for customers.
Partnered with Store Information Manager, Logistics Manager, and Store Manager in reducing inventory shrinkage.
Supported selling and support managers in preparing for inventory Implemented new initiatives in Logistics department to reduce labor cost and provide additional support to the Delivery Department.
Assisted customers on the phone with delivery issues.
Utilized registers and company hand held inventory device to research merchandise available in the store.
Researched other stores inventory to correct our store inventory Coordinated Store Safety program.
Coached and trained store employees to encourage a safe working environment.

01/2000 - 01/2004

Nordstrom － Spokane, WALoss Prevention/Communications Manager

Maintained yearly budgets.
Completed Spokane Police Academy Training for Special Police Commission in order to administer citations for shoplifting.
Apprehended and arrested shoplifters.
Conducted internal employee) and external investigations.
Provided evidence for successful prosecution of violators.
Partnered with Store Information Manager, Logistics Manager, and Store Manager in reducing inventory shrinkage.
Coached and trained employees on new initiatives to reduce inventory shrinkage.
Hired and trained Loss Prevention Agents Developed and maintained relationships with local Law Enforcement agencies and businesses.
Provide customer service to employees and customers.
Installed and repaired Security monitoring equipment.

Education

2004

Eastern Washington UniversityCheney, WAMasters: Social Work

Social Work

1988

Eastern Washington UniversityCheney, WABachelors of Arts: Humanities

Skills

Accounts payable, U.S. Air Force training , contracts, Customer Service, leadership, Management, office equipment, relationship-building, reporting, Safety, switchboard and multi-line phones

Resume Overview

Companies Worked For:

Fire Systems West, Inc
Nordstrom

School Attended

Eastern Washington University

Job Titles Held:

Administrative Assistant
Communications/Cashroom Manager
Customer Service
Store Information Manager
Logistics/Delivery Room Manager
Loss Prevention/Communications Manager

Degrees

Masters : Social Work
Bachelors of Arts : Humanities

Administrative Assistant Resume Example

Resume Score: 90%

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