administrative assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • CRM and office management software
  • Microsoft
  • Technologically savvy
  • Meticulous attention to detail
  • Time management
  • Multitasking and prioritization
  • Organization and efficiency
  • Professional and mature
  • Self-starter
Administrative Assistant, 04/2019 - Current
Southwest Key Programs Glendale, AZ,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Evaluated and addressed individual client needs and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed case correspondence on behalf of 4 attorneys.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interpreted conference calls and other workplace communications in real-time.
  • Provided appropriate contextual information to increase clients understanding of translations.
Retail Store Manager, 03/2018 - 04/2019
Key-Comm International Midland, TX,
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Recognized for exceptional shift performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prepared and submitted nightly bank deposits.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Used Point of Sale register system to complete transactions.
  • Counted and balanced registers.
Sales Representative, 05/2015 - 06/2017
Mlm Home Improvement Herndon, VA,
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Created and implemented store displays, promoting sales and growth.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Reset store displays for special events and seasonal merchandise changes.
Store Manager, 07/2014 - 05/2015
Akrs Equipment O'neill, NE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Oversaw POS operations and cash management to reduce errors.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education and Training
High School Diploma: , Expected in 06/2015
John Marshall Senior High School - Los Angeles, CA
Status -
Bachelor of Science: Criminal Justice, Expected in
Los Angeles City College - Los Angeles, CA
Status -

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Resume Overview

School Attended

  • John Marshall Senior High School
  • Los Angeles City College

Job Titles Held:

  • Administrative Assistant
  • Retail Store Manager
  • Sales Representative
  • Store Manager


  • High School Diploma
  • Bachelor of Science

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