A Police officer who has accomplished a solid history of achievement in Crisis Intervention over 10 years. Experience health advocate leader that provides complete support of complaints and problem solving.
Department of Veterans Affairs/ VISN 7Duluth, GAAdministrative Assistance02/2012 to 09/2012
Utilized computers for various applications, such as VISTA, CPRS, Excel, PowerPoint presentations.
Complete Presidential Cabinet report for VACO and the Secretary of Veteran Affairs Eric Shinseki.
Operate office equipment, such as fax machines, copiers, or V-Tel systems and arrange for repairs when equipment malfunctions.
Greet members of Congress or veterans, assist with their inquiries or direct them to the appropriate staff according to their needs.
Complete forms in accordance with the directives, policies, and procedures.
Maintain scheduling and event calendars for the Director and Assistant Director.
Schedule and confirm appointments for prestigious clients, veterans, or supervisors.
Locate and attach appropriate files to incoming correspondence and contracts.
Review contracts for any discrepancies, or conflict of interest.
Operate electronic mail systems and coordinate the flow of information, internal or with other external customers.
Arrange conferences, meetings, and distribute government vehicles to all staff personnel according to regulations.
Perform as a patient advocate for veterans in crisis.
Distribute incoming and outgoing mail in a timely manner.
Administered, directed and coordinated the activities of the agency.
Prepared documents for performance appraisals.
Acting as liaison between NVSAP and Facility Patient Advocates
Communicating VISN 7 patients complaints to the facility (VAMC) or to VISN 7 leadership including Network Director. Medical Chief of Staff.
Department of Veterans AffairsDecatur, GAPolice Officer09/2008 to Current
Identify crisis from a victim in a timely manner.
Investigate crime, interviewing witnesses, collects evidence, and prepared reports.
Provide for public safety by maintaining order, responding to emergencies, protecting people
and property with welfare checks, enforced motor vehicle and criminal laws.
Class leader of 44 Police Officers /Supervised over 15 employees.
Patrol, monitor, note, report, and investigate any suspicious person.
Record facts to prepare Police reports of incidents and activities.
Identify, pursue, and arrest sudjects and perpetrators of criminal activities.
Highly skilled level to determine if criminal acts or statute violations were involved.
Communicate 100% with veterans, visitors, and employees when dealing with issues.
Experience in planning, developing and implementing preventative safety plans.
Department Of Veteran AffairsDecatur, GAPatient Service Assistant09/1999 to 10/2015
Use computers for various applications such as; VISTA, CPRS, Excel, and Microsoft Word.
Coordinate communication between veterans, patients, family members, medical staff,
administrative staff, or regulatory agencies.
Interview patients or their representatives to identify crisis relating to care or general problems as
a Patient Advocate.
Maintain knowledge of community services and resources available to veterans.
Explained VA policies and procedures, rendered services to patients, visitors, and medical staff by using medical or administrative knowledge.
Develop and distribute newsletters, brochures, or other printed materials to share information
with veterans or medical staff.
Analyze and determine patients' assessment of a mean test.
Internship and cross trained in several service lines areas of the VA such as; Patient Advocate, Descendant Affairs, and
Administrative on duty (AOD).
Trained and led new employees 50% within the eligibility service line.
Department Of Veteran Affairs Medical CenterDecatur, GAInternship/ Patient Advocate12/2012
Interviewed and assessed 25% new clients each week. Gather and compiled relevant information and resources for patients to support internal complaints.
Communicated regularly with family members and significant others during the complaint process.
Developed highly empathetic patient / advocate relationships and earned reputation for resolving issues.
Executed incoming calls to existing patients base resulting in 50% of complaints.
Facilitating communications between patients and all medical staff professionals during complaint for easy transition to resolve the problem. .
Interpreting patient rights and responsibilities.
Developed a decentralized program at a service level model which involves at minimum of designating three person at each CBOC, to listen to complaints, work to resolve patient issues and/or concerns, and enter information into PATS.
Serving on appropriate VISN-level customer service committees
Managing the use of PATS/CPRS/ VISTA system.
Projected a budget for the VAMC to save 58% on their budget, hiring 3 FTE's instead of hiring 9 FTE's.
Enthusiastic people person.
Great organizational skills.
Experience in conducting therapeutic crisis intervention.
Active Listener and ability to maintain confidentiality.
Experience Customer Service
Education and Training
Business Adminstrative/ Healthcare Management2013American Intercontinental University, Sandy Springs, GA, USA
Business Administration/ Healthcare Management2013Westwood College, Tucker, GA, USADean's List Honoree, 2 semesters.
Certificate:Human Resources2010Gwinnett Technical College, Lawrenceville, GA, USA
General Studies:General Studies2004Montgomery College, Silver Spring, MD, USA