administration resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Orderly and committed Administrative Professional offering solid skills in customer relations and resilience to handle challenges of fast-paced office sales environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.

  • Confidential document control
  • Bookkeeping
  • Training and development
  • Data organization
Education and Training
Mayde Creek High School Houston, TX Expected in 05/1992 High School Diploma : - GPA :
Firstservice Residential - Administration
Immokalee, FL, 06/2021 - Current
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Monitored schedules and calendar obligations for office staff.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Booked hotel rooms and meal reservations for executive travel.
  • Inventoried and ordered supplies for office.
  • Monitored office equipment and scheduled repairs.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
Amica Mutual Insurance - Customer Service Representative
Chicago, IL, 09/2017 - 06/2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
Trek Bikes - Retail Store Manager
Pittsburgh, PA, 06/2007 - 09/2017
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised cash drawer balances and deposits of store receipts.
  • Built and maintained strong working relationships with team members.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Increased store sales by cClaire-selling complementary items.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
Meijer, Inc. - Retail Store Clerk
Saint Charles, IL, 12/1997 - 06/2007
  • Interacted with customers daily.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Located items for customers and helped complete purchases by processing payments.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Identified and implemented strategies to increase store traffic with customer focused events.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Kept store operations efficient and tasks current by carrying out daily store opening and closing actions in full.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.

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Resume Overview

School Attended

  • Mayde Creek High School

Job Titles Held:

  • Administration
  • Customer Service Representative
  • Retail Store Manager
  • Retail Store Clerk


  • High School Diploma

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