administration coordinator resume example with 9 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Organized administrative coordinator, bringing excellent communication skills and a proactive nature, with a proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Detail-oriented and able to work effectively unsupervised, and quickly master new skills. Recent graduate within the communications industry, with a strong desire to contribute that knowledge to the business in order to expand company growth.
Skills
Proficiency in Microsoft programs, including Excel, Word, PowerPoint, Visio and Foxit (PDF)
Maintaining relationships with suppliers and stakeholders
Excellent interpersonal skills
Resolving complex disputes and issues
Team collaboration
Excellent verbal and written communication skills
Multitasking and organization
Critical thinking
Excellent time management
Handling sensitive information confidentially
Creating, editing, and maintaining content for print and online channels
Website management
Planning events
Press release and incident response writing
Social media management
Editing and proof reading
Data entry
Project management
Presentation preparation
Editorial, news and commentary writing
Data analytics
Marketing strategies
Education
Bachelor: Communication And Media, Expected in 05/2023 - University of South Australia - , GPA: Status -
Attainment in Retail Makeup and Skincare: , Expected in 01/2013 - Media Makeup Academy - , GPA: Status -
: , Expected in 01/2013 - Blackwood High School - , GPA: Status -
Experience
Administration Coordinator, 01/2022 - Current Hitachi – Upper Darby, PA,
Welcoming and greeting visitors.
Answering phone calls and connecting callers to appropriate personnel.
Gathering, entering and updating data to maintain records and databases.
Maintaining office supplies by continually checking inventory and ordering items.
Scheduling and coordinating meetings, appointments and travel arrangements for various staff and upper management.
Working with the finance department to file receipts and reimbursements.
Completing and managing purchase orders with various suppliers.
Performing data entry and other administrative tasks to support departments, including stamping and filing.
Receiving and re-routing incoming parcels and mail.
Screening and responding to emails, messages and other correspondence to free up senior management members time.
Handling diverse needs for staff, suppliers and stakeholders in-person, by phone or through email.
Tracking and coordinating preventive maintenance and pressing repairs with outside vendors.
Assisting with planning, organizing and coordinating company events.
Guiding new employees through the orientation and onboarding process.
Scanning and filing forms, reports, correspondence and receipts.
Developing and Implementing organizational structures and procedures for the office.
Assistant Business Support Officer, 07/2022 - 12/2022 Signify Holdings – Dallas, TX,
Served as company concierge to employees, particularly upper management.
Prepared meeting agendas and tracked meeting minutes, recording discussions.
Organized meeting materials, prepared rooms and documented activities.
Scheduled and confirmed appointments for upper management.
Identified and resolved complex problems impacting operations management and business direction.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Composed and prepared routine correspondence, letters and reports with job-related software.
Created reports using advanced data management and software skills.
Dispute Resolution Specialist, 06/2016 - 12/2022 AGL Energy – City, STATE,
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Managed high-volume of inbound and outbound customer complaint calls.
Maintained and updated records of general customer service data using SAP systems.
Referred unresolved customer complaints to designated departments for further investigation.
Engaged in detailed conversations with customers to determine their stated and unstated needs.
Handled customer enquiries effectively by quickly gaining trust, approaching complex situations with care and resolving problems to maximize efficiency.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Assisted customers that expressed they were in a vulnerable or dangerous position with a high level of care, urgency, and confidentiality.
Promoted available products and services to customers during service, account management and order calls.
Collected deposits or payments and arranged for billing.
Met or exceeded KPI benchmarks on consistent basis.
Sales Assistant and Professional Fitter, 06/2014 - 07/2016 David Jones – City, STATE,
Helped customers to locate specific products, answered questions and offered product advice.
Assisted women with intimate apparel fittings.
Answered incoming telephone calls to provide store, products and services information.
Managed cash register operations using POS system and processed sales and returns.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Sold various products by explaining unique features and educating customers on proper application or usage.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Applied strong problem-solving and interpersonal skills to resolve conflicts.
Additional Information
Portfolio of previous work and references can be provided upon request.
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