administration assistant resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
I am an outgoing and friendly worker delivering customer service and administrative excellence, including clerical support and public interaction. I excel in quick learning, data-entry and customers service. I am a hardworking team-player with expertise completing various clerical tasks and offering staff support. I am responsible, punctual and a productive professional when working with little to no supervision. I am a strong believer in hospitality which helps me thrive in customer service work settings.
Accomplishments
Academic Honor Roll
Member of JROTC with advanced ranking from Private to Sergeant
National Sojourners Award
JROTC Certificate of excellence
Academic Medal of Success
Skills
Quick Learner
Trustworthy
Accuracy Improvements
Employee Communications
Cash Drawer Management
Attentive to Detail
Organizing and Categorizing Data
Microsoft Applications
Supply Inventory Control
Verifying Data Accuracy
Work History
Administration Assistant, 08/2021 to 10/2022 Icon – Rocky Mount, NC,
Worked with supervisors and management to maintain accurate logs and update changes in information.
Developed and updated Excel spreadsheets and databases to track, analyze and report on performance and sales data.
Consulted with manager on departmental policies and projects.
Mailed invoices to customers.
Sent out Welcome Packages and pamphlets about coins to new and existing clients.
Verified customer address to ensure information is received.
Remained responsible in handling customer information.
Entered data into Excel
Server, 03/2021 to 08/2021 Texas Roadhouse Holdings Llc – Charleston (Open In March), WV,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Replenished food items, paper products and juices to keep produce areas well-stocked during busy periods.
Used slow periods to restock supplies, ice, silverware, menus and to go bags.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cleaned front of house and back of house at end of shift.
Opened and closed restaurant.
Cashier/Customer Service Representative , 07/2019 to 02/2021 Pizza Hut – City, STATE,
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases and locate items on menu.
Restocked and organized merchandise.
Used customer service skills to answer questions, dispute concerns and help customers order.
Worked with other team members to ensure speed of service
Packaged food correctly to order.
Maintained cleanliness of work area.
Took proper sanitary precautions.
Showed basic hospitality.
Mentored new team members on POS system operation and customer service strategies.
Completed inventory counts and ordered merchandise.
Used POS system to enter orders, process payments and issue receipts.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier /Customer Service Representative , 07/2020 to 01/2021 Smoothie King – City, STATE,
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases and locate items.
Worked with other team members to ensure speed of service.
Restocked and organized merchandise.
Portioned produce for work days.
Checked produce and expiration date to ensure freshness.
Made smoothies correctly in a timely manner.
Took proper sanitary precautions.
Showed basic hospitality.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma: , Expected in 05/2019 to Jack Yates High School - Houston, TX, GPA:
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