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Admin servers & Team Lead Technical Support Resume Example

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ADMIN SERVERS & TEAM LEAD TECHNICAL SUPPORT
Qualifications
Instilling, troubleshooting and operating MS windows ( XP,7,8 and 10). *Computer Software: MS Windows, Microsoft Office (Word, Excel, Power Point), Auto-Cad, Micro Station, Photoshop, Outlook and Internet Explorer, Operating systems and applications, programming and data base management, Networking CISCO - CCNA, Servers configuration for (CISCO, CITRIX, HP, PROCURVE, Arista), Installing cable CAT 5, CAT 6 and CAT 11C, C++, HP Altiris (7.0), Perl scripting, Hardware Development SharePoint, Deployment Console - RDP (Image dropping (script), PeopleSoft and Ubuntu System. *VMware configuration and setup, Virtual Systems Build and configuration, SUSE Linux Enterprise Server (SLES) installation and configuration, Microsoft SCCM ( System Center Configuration Manager), Production Software Deployment (Server Automation (SA) and Active Directory. *Monitoring, Reading Comprehension, Management of Personnel Resources, Time Management, Installation, Quality Control Analysis, Repairing, Instructing, Persuasion, Negotiation, Coordination, Social Perceptiveness, Complex Problem Solving, Troubleshooting, Programming and Technology Design.
Accomplishments
  • CCNA Certification's program - CISCO.
  • Summary *I'm one of the hard workers who like to work under general direction, applying my skills and expertise to generate solutions that require development or sustainment of new or improved techniques, procedures, or products.
  • Responsibilities include assisting with planning, conducting, and evaluating approaches to meet project objectives in a timely, cost-effective fashion.
Work Experience
January 2015 to CurrentHewlett-Packard Enterprise HPE － Houston, TX
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software Faults.
  • Administers and maintains more than one complex operating system environment in compliance with all standards.
  • Identifies and installs system hardware and software purchases in accordance with Company policy.
  • Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.
  • Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.
  • Ability to provide issue resolution off-hours as needed, both onsite & remotely Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.
  • Server's configuration for (CISCO, CITRIX, HP, PROCURVE, Arista and etc.
  • Resolve technical problems with hardware, software and connectivity.
  • Fiber and Copper) Install/ upgrade/ replace server, device, or network components as needed.
Admin servers & Team Lead Technical Support
October 2014 to October 2015Hewlett-Packard HP － Houston, TX
  • Responsible for logging all failures in online system.
  • Network, storage and VM services are uninterrupted.
  • Assembles small components to build servers of many different configurations.
  • Update parameters or changes in the configuration.
  • Administers and maintains more than one complex operating system environment in compliance with all standards.
  • Identifies and installs system hardware and software purchases in accordance with Company policy.
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.
  • Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.
  • Administers and maintains more than one complex operating system environment in compliance with all standards.
  • Windows Server OS Support (2003/2008/2012).
  • Networking support (protocols, troubleshooting connectivity).
  • Provide hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.
  • Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.
  • Remote , IMX Mexico Project - Hewlett-Packard Enterprise.
July 2015 to August 2015Houston, TX
  • Provide superb technical system and user support by responding to calls, email, and personal requests for technical support.
  • Document, track, and monitor problems to ensure a timely resolution.
  • Help make users productive.
  • Dropping deferent kind of script with deferent customer like ( bank of America, apple, Rackspace, FORD and etc.
  • by using HPSA, RDP and solar ) Offer guidance and help users solve common IT problems.
  • Document issues and follow up with IMX.
  • Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.
  • HP Altiris (7.0), Perl scripting, Hardware Development SharePoint, Deployment Console - RDP (Image dropping (script), PeopleSoft and Ubuntu System.
  • Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.
  • Work with new technologies and state-of-the-art equipment supporting a major software corporation within an enterprise class data center.
  • Network support / Help Desk, Gazprom International for Oil and Gas, Iraq,.
January 2009 to February 2014
  • Installing, supporting and maintaining new server hardware and software infrastructure.
  • Managing email, anti-spam and virus protection.
  • Provides help desk support and resolves problems to the end user's satisfaction.
  • Setting up user accounts, permissions and passwords.
  • Monitoring network usage.
  • Instilling and operating MS windows ( XP,7,8 and 10).
  • Advanced proficiency level utilizing Microsoft Office applications including Excel, Access, PowerPoint, Word, and Outlook.
  • Assist in the planning, designing, configurations, deployments and support of LAN/WAN/WLAN infrastructure.
  • Administers and maintains more than one complex operating system environment in compliance with all standards.
  • Identifies and installs system hardware and software purchases in accordance with Company policy.
  • Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.
  • Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.
  • Tools & Technology.
Education and Training
Bachelor's : Computer engineering, October 2010Baghdad University － Baghdad, IraqComputer engineering
2015Houston Community college
Skills
Active Directory, Photoshop, apple, art, Auto-Cad, Automation, basic, C, C++, cable, CAT 5, CCNA, CISCO, CITRIX, Hardware, computer hardware, Client, data base, designing, email, help desk support, Help Desk, HP, Hewlett-Packard, Image, imaging, Instructing, Internet Explorer, LAN, Linux, logging, Managing, Access, Excel, Microsoft Office, Microsoft Office applications, Outlook, PowerPoint, Power Point, SharePoint, Windows, MS Windows, MS windows ( XP, Word, Negotiation, Enterprise, Network support, network troubleshooting, Network, Networking, networks, Oil, Operating systems, OS, operating system, PeopleSoft, performance management, Perl scripting, Personnel, Persuasion, Problem Solving, processes, Programming, protocols, Quality Control, Reading, Repairing, Servers, script, technical support, user support, Time Management, trouble shooting, Troubleshooting, Unix, upgrades, upgrade, VM, WAN, Windows Server
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Resume Overview

Companies Worked For:

  • Hewlett-Packard Enterprise HPE
  • Hewlett-Packard HP

School Attended

  • Baghdad University
  • Houston Community college

Job Titles Held:

  • Admin servers & Team Lead Technical Support

Degrees

  • Bachelor's : Computer engineering , October 2010
    2015