Committed and motivated Office Manager with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Coordinate and provide systematic instruction and positive behavior management strategies.
Provide support services not available within the consumers natural environment.
Facilitate the integration of consumers with developmental disabilities in natural and preferred environments.
Entered client data in a centralized database and maintained up-to-date case records for all clients.
Conducted needs assessments for families with disabilities.
Met with clients one-on-one to determine necessary services and make appropriate recommendations.
Referred clients to partner agencies for additional services.
Managed multiple caseloads at any given time.
Managed all clinical and administrative aspects of the agency's volunteer services.
Expanded volunteer service offerings by securing grants and effectively networking.
Kept up-to-date, thorough and accurate case files.
Represented the agency to government, funding and field sources at meetings and conferences.
Managed a volunteer caseload of over 500 volunteers at any given time.
Collaborated with team members to identify and accomplish agency objectives.
Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.
Worked with management to document and offset unusual expense variances in their respective areas.
Assisted in the creation of vendor contracts for outside vendors.
Determined best short- and long-term tracking methodology.
Assisted the CFO with the production of the monthly financials, management reports and board packages.
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Planned and executed operational audits of various business areas using risk-based audit methodology.
Tested the design and effectiveness of internal controls by completing walk-throughs of complex business processes.
Verified that company controls were in compliance with established policies by auditing warehouses.
Completed regulatory, pre-implementation and risk-based audits to achieve business objectives.
Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
Provided support for CEO and sales team in managing operation work flow.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
AMA -supply management and purchasing workshop.
MMII purchasing seminar covering fundamental concepts and modern techniques of purchasing and materials management.
American Management Association- seminar on supervisory skills.
College of Direct Support – 58 certified credit hours training in direct support professionals (DSPs) who support individuals with disabilities.
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