Admin Asst Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE Summary of Qualifications Maintained Top 20 % of Sales Company Wide Great Organization Skills Highly Self Motivated and Competitive Federal Level 5-C Security Clearance Licensed Debt Collection in 50 states Core Competencies Time Management Judgment and Decision Making Management of Financial Resources Operation and Control Active Listening Instructing Persuasion Negotiation Critical Thinking Systems Evaluation Troubleshooting GENERAL STUDIES San Angelo, Tx Tools & Technology Promise Land Database System Microsoft Word Excel 10-key


Custhomer satisfaction

  • Maintaing Clients
  • People person
  • Financial Operations
  • Outgoing
  • Administering benefits
  • Administrative operations
  • Administering payroll
  • Budget administration skills
  • Administrative management abilities
  • Administration protocols
  • Program Administration
  • Administering networks
  • Security administration
  • Business Administration
  • Administrative expertise
  • Administrative tasks
  • Client administration
  • Administration management
  • Office administration work
  • Unit administrative support
  • Administrative skills
  • Administrative procedures
  • Financial administration abilities
  • Administrative proficiency
  • Program administration and evaluation
  • Administrative oversight
  • Benefits and payroll administration
  • Administrative abilities
  • Administrational leadership
  • Administrative coordination
  • Unit administration
Education and Training
- HOWARD College San Angelo, TX Expected in 01/2008 High School Diploma : - GPA :
Ameriprise Financial - Admin Asst
Century City, CA, 12/2005 - Current
  • Managed a delinquent accounts portfolio, to meet client and company production goals,skip-trace the clients Confirmed information and updated for the purpose of contacting the client, to advise the client of their account status Conferred with client on resolution options after taking new financial information Negotiated a resolution that is affordable to client.
  • Retained the account until probationary terms of program were met Received and posted payment amounts to customer accounts.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Liaised with board members to provide reports, status updates and presentations.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Conducted and initialized background checks for potential employees, using [Software].
  • Conducted market surveys and industry studies to identify need and demand for [Product or Service] and new clientele.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed a team of [Number] [Job title]s, including training and task delegation.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Akrs Equipment - Collector Account Csp
Albion, NE, 01/2008 - 09/2016
  • Met customers coming onto the lot and ascertained their needs and desires Reviewed applications and assessed the best vehicle fit for each customer Made recommendations based on application analysis Prepared and presented purchase contracts to customers for review and signature Performed financial and insurance tasks Prepared vehicles for customer pickup Tested vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated in development of [Type] procedures.
  • Collaborated with others to discuss new [Type] opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Learned [Task] and [Task] to support office needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Completed [Type] project resulting in [Result].
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Delivered [Product or Service] to customer locations.
Smokers Outlet/ Sonic/ Church's Chicken - Store Manager
City, STATE, 01/2004 - 11/2007
  • Managed delinquent accounts portfolio, to meet client and company production goals Skip-traced clients, confirmed information and updated for the purpose of contacting the client and to advise the client of their account status Counseled client son resolution options, after taking in new financial information Negotiated a resolution that is affordable to the clients' financial situations Retained and serviced account until client satisfied probationary period Received and posted payments paid to customer accounts.
  • Reduced process lags while managing [Number] employees to optimize productivity.
  • Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Supported [Job title] in managing daily store functions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
  • Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Corrected operational discrepancies for [Number] stores by developing and executing process improvements.
  • Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Participated in [Type] and [Type] manager meetings on [Timeframe] basis.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory management to minimize waste.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Processed shipments and maintained stock shelf organization.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • C
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained daily record of all transactions.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
  • Created attractive store displays to generate customer interest and boost sales.
  • Prioritized sanitation, safety and health standards in work areas.
  • Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Supported management in exceeding customer service and quality standards.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Achieved sales quota of $[Number] by social media and brand marketing.
Activities and Honors
Volunteer Work , As a company we often would participate in local programs such as the Toys for Tots and the Back To School Backpack Program and Community Charity Program

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Resume Overview

School Attended
  • - HOWARD College
Job Titles Held:
  • Admin Asst
  • Collector Account Csp
  • Store Manager
  • High School Diploma

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