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ALLSTATE - ADJUSTER/CUSTOMER SERVICE Resume Example

Resume Score: 60%

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ADJUSTER/CUSTOMER SERVICE
Summary

I am seeking an adjuster position at your company were I can expand my knowledge and professional customer service/adjuster skills. 

Highlights
  • I have experience with Next Gen Program
  • I am skilled with Microsoft Word, Excel, Power point, Publisher, etc
  • I have Adjuster experience.
  • As an adjuster I made initial contact with customers, navigated through triage claims to determine severity, processed equity and lien holder checks.
  • I have 8+ years of customer service and customer service representative.
  • I have 5+ years of call center experience.
  • I have 2+years of office assistant.
Accomplishments

Outstanding achievements that I receive on a monthly basis. 

I received several achievements to maintain and exceed daily quota.  

I receive acknowledgment for outstanding customer service skills.  

Experience
ADJUSTER/CUSTOMER SERVICE
October 2012 to Current ALLSTATE － RICHARDSON, TX
  • As an entry level adjuster, i made initial contact with customers and lien holders
  • Several contacts attempts were made each day at varying times in order to maximize change of getting in touch with the customer.
  • Contact letter is sent on behalf of the adjuster after several days of no contact.
  • Handle salvage claims
  • TRIAGE CLAIMS TO DETERMINE SEVERITY
  • Used FNOL information and contact questions to help determine the amount of damage. This will allow the adjusters to see more heavily damaged property first.

 

 
CERTIFICATIONS
Current

 

  • Office 10+ years of customer service experience
  • Advanced skills in Word, Excel, Publisher and Power point

CASHIER/FRONT END SUPERVISOR
March 2011 to October 2011 ROSS － PLANO, TX

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Trained staff on how to improve customer interactions. 
PRODUCTION ASSISTANT
September 2007 to August 2010 LABINAL － CORINTH, TX
  • My duty was to build high quality hardware (wire harnesses).
  • Be knowledgeable and able to read engineering drawings.

 
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
December 2007 to December 2009 DATASCAN － LEWISVILLE, TX
  • Provided accurate and appropriate information in response to customer inquiries.
  • Provided accurate information on how to set-up the inventory equipment.
  • Maintained a daily quota of 55 calls a day.
OFFICE ASSISTANT
December 2005 to August 2007 TEXAS WOMENS UNIVERSITY － DENTON, TX

 

  • My duties were to answer all calls, plan events, make sure all guest rooms are properly set-up, and assist the students and parents with whatever complications or questions that they may have.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.
Education
BUSINESS, 2010 TEXAS WOMENS UNIVERSITY & NORTH CENTRAL COMMUNIT － CORINTH, TX

Studied Business Management and Nursing. 
BUSINESS, 2008 DEVRY UNIVERSITY － IRVING, TX

Studied 1 year at Devry University for Business Management  
Additional Information

 

 

  • Constantly receives customer service certificates for outstanding customer service performance and the ability to reach daily quota.
  • I have Next Gen experience. As an entry level adjuster, I can navigate my way through Next Gen.

 

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Resume Overview

Companies Worked For:

  • ALLSTATE
  • ROSS
  • LABINAL
  • DATASCAN
  • TEXAS WOMENS UNIVERSITY

School Attended

  • TEXAS WOMENS UNIVERSITY & NORTH CENTRAL COMMUNIT
  • DEVRY UNIVERSITY

Job Titles Held:

  • ADJUSTER/CUSTOMER SERVICE
  • CERTIFICATIONS
  • CASHIER/FRONT END SUPERVISOR
  • PRODUCTION ASSISTANT
  • SEASONAL CUSTOMER SERVICE REPRESENTATIVE
  • OFFICE ASSISTANT

Degrees

  • BUSINESS , 2010
    BUSINESS , 2008

Where can I find a ALLSTATE ADJUSTER/CUSTOMER SERVICE resume example in Plano, Texas ?

This is an actual resume example of a ADJUSTER/CUSTOMER SERVICE who works in the Call Center Industry. LiveCareer has 204625 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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