Result-focused management professional with 7 years of progressive leadership. Driven to improve operation process and quality programs for stakeholders in social services environments. Strong strategic planning and people management skills.
Handle all functions of providing interpreting services and increasing language coverage and availability.
Manage Workforce Development and Community Foundation funding and completed seven continued education programs for staff all branch offices
Mentored and coached Utica staff resulting in higher staff retention and an increase of 20% productivity
Professionalized the language service field to better serve the refugee and immigrant populations
Department of Communication
Department of Foreign Language
Manage office operations and improve staff performance
Manage grant funded projects such as workforce development, curriculum development and community outreach presentations
Advocate for immigrant and refugee's rights to have equal access to quality health care, social and legal services
Manage Training Department staff, Streamline training programs and
develop training curriculum for staff development and employee recruitment
Oversee medical/legal training: screening, interviewing and facilitating different training programs
Strengthened organization's business services by integrating and managing an on-line scheduling system to monitor service efficiency
Major International and Intercultural Communication
Minor Communication Technology and Society
HSLG Human Services Leadership Affinity Group
NCIHC National Council on Interpreting in Health Care
NAJIT National Association of Judiciary Interpreters and Translators
MVCA Mohawk Valley Chinese Association
Cross cultural communication
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