Patient-focused Medical Assistant with years of experience working in a busy medical office working with diverse populations.Caring Nursing Assistant with excellent communication skills and 10 years expertise in geriatric care. For the last 5 of those 10 have been working as an Activities Director working closely with the patient, physical therapy, occupational therapy, and the Discharge Planner and meeting the needs of the patient before they go home. Also included in the patients discharge planning meeting that we have weekly to discuss the accomplishments of each patient that is in a skilled nursing bed.
Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Coordinated with doctors and registered nurses to develop care plans for patients.Cleaned and sterilized instruments and disposed of contaminated supplies.Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.Educated patients about their treatments.Maintained patient privacy and confidential patient information.Tested patients' blood glucose levels.Utilized strong assessment skills to determine necessary patient care.Provided quality nursing care in accordance with resident care policies and procedures.Measured urine specimens and delivered them to the laboratory.Worked as part of team to execute proper care of body mechanics and safety of patient.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities. Filled out and maintained the cardex. Maintained the supplies for Acute Care Department. Trained new and upcoming employees in my same scope of practice. Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Massaged patients and applied preparations and treatments.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Provided personal nursing care in pre- and post-operative situations.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Assisted in application of traction devices.Obtained and set up suction equipment.Provided personal nursing care in pre- and post-operative situations.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Tended to patients with chronic illnesses.Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.
Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Developed [number] new customer prospects or referrals.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.Processed confidential tax form information.Audited job postings for old, pending, on-hold and draft positions.Responded to all customer inquiries in a timely manner.Maintained friendly and professional customer interactions.Conducted reference and background checks on all job applicants.Developed creative recruiting strategies that met anticipated staffing needs.Communicated the duties, compensation, benefits and working conditions to all potential candidates.Maintained an accurate candidate tracking system.Guided candidates through in-house computer testing.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Consistently adhered to quality expectations and standards. Filled out applications for applicants went on test drives parked and aligned vehicles. Changed the marquee signs when needing changed.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Trained staff on how to improve customer interactions.Properly directed inbound calls in phone queues to improve call flow.
Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Oversaw overnight store operations, including staff assignments and production lists.Delegated tasks to team members to optimize productivity.Supervised 8 employees per shift.Handled products and equipment in accordance with safety and sanitation guidelines.Directed and managed all functions of the dairy, frozen, produce and bakery departments.Conducted price checks for cashiers and service clerks.Fulfilled special order requests, including special occasion cakes and party platters.Ordered and shelved weekly sale items for customers.Checked out customers and bagged items quickly.Suggested additional items and offered samples of weekly promotional items to increase store sales.Organized and positioned product cases in produce warehouse and walk-in cooler.Praised by management for being a fast and efficient worker, requiring little supervision.Served shoppers in a prompt, courteous and friendly manner.Evaluated department conditions and operations to determine strengths and areas for improvement.Cleaned walls, fans and drains in bakery coolers, display cases and work areas.Stocked meat cases.Managed an efficient, friendly and effective crew of 8.Arranged and stocked department displays.Broke down heavy pallet loads of cases, boxes and bags.Provided performance feedback and coached employees with setting quarterly goals.Emphasized fast, friendly customer service.Complied with health and sanitation practices and procedures.Interviewed, hired and trained new associates.Rewarded and disciplined associates.Accurately made change for cash transactions.Executed cash transactions quickly and accurately.Stocked, priced, front-faced and rotated merchandise.
Top 5% of class. Academic Achievement Award. Recipient of Daughters of the American Revolution Scholarship. Student government representative. Member of the Chess Club, Spanish Club, FHA, FCCLA, and on the Honor Roll.
Unfortunately I did not finish my degree. There is however always time for me to do so. Do not think I will pursue a degree in education though I am now thinking more along the lines of a business degree.
AHA Healthcare Provider CPR Certification, Activities Director Certification
4th grade girls Basketball Coach 2004
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