Experienced Infrastructure support and Active directory admin to utilize skills in an environment that offers exciting opportunities and personal growth. Proficient with active directory server architectural design debugging troubleshooting and all its implications and prepared to use this knowledge with growing organization.
• Overall supervision of system modifying upgrading and reporting on system changes
• Provided both phone and on-site customers on rotational basis
• Create new user accounts (user provisioning)
• Disable user accounts for xstaff (Remove Password)
• Password reset service
• Creating and routing of tickets related to Active Directory issues.
• Performed cross platform audits of Active Directory (AD) objects and user permissions.
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Created and maintained email addresses and distribution lists in MS Exchange.
• Creating and maintaining Shared and User mailboxes
• Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access.
• Proficiency with Microsoft Exchange Management Console
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.
• Provided second and third level technical support for both PC and Macintosh Outlook clients, working closely with Call Center and other support personnel.
• Tracked, analyzed and interpreted trends in e-mail system data.
• Resolved technical issues for clients in person, on the phone and through e-mail.
• Troubleshooting the migration issues from windows 7 to windows 10
• Troubleshooting the Network and application issues after migration in the both Virtual and physical environment
• Resolves the migration failures
• Pushing the applications from the software center
• Publish add and remove app-v application from PowerShell
• Software center repair
• Connected to the user machine remotely and troubleshooting
• Assigning and deleting the software from CM12
• Running policies form configuration manager if the application doesn't appear in software center
• Resolving add-in issues
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