Successful, enthusiastic, and dedicated individual
with incredible Supervisory experience. Extremely capable of performing many types of maintenance, repairs, and installations. Ready to provide the residents at Sycamore Park the absolute best Maintenance and Customer Care possible.
Areas of Expertise
Purchased, renovated, and sold (5) Homes at a profit
(13) Years U.S. Navy repairing and replacing all manner of electrical and hydraulic equipment
(25)+ Years successfully managing employees
(10) Years experience managing and negotiating with vendors
Attentive, enthusiastic, and caring personality
Focused on customer (internal and external) satisfaction and rapport
Organized and detail-oriented
Tenacious and results-oriented
High Mechanical Aptitude
Activation Manager/Client Success Advocate | 07/2017 to CurrentNOVAtime Technology, Inc. - Rancho Cucamonga, CA
Successfully transitioned Longley Systems' customers to NOVAtime's Sales and Support Departments.
Manage the activities of (7) Team Members.
Routinely checking in on customers to gauge their Satisfaction levels.
Oversee a schedule of Weekly Projects and anticipated timelines for milestones, as well as, completion dates.
Work with team members from all departments to address customer issues, always striving for a quick and successful resolution.
Small Business Owner Operator | 01/2007 to 06/2017Longley Systems Inc - Rock Island, IL
Oversaw Day-to-Day Operations including, Operations, Payroll, Human Resources and
Managed employees to include recruiting, hiring, on-boarding, training, coaching,
developing, praising, disciplining, and termination.
successfully managed, a comprehensive business plan, complete with clear and
actionable goals and targets.
organization from a blend of traditional time clocks and on premise Time
& Attendance software to 100% SaaS based Workforce Management
requirements, created a business plan, and drove strategy
reduction and program improvement needs by analyzing financial data.
Microsoft General Dynamics Customer Relationship Manager (CRM) and trained
Directed the Client
Services Department to include Implementation and Support.
filed financial statements such as Balance Sheets and Income
Developed working relationship with Vendors.
Project Manager | 10/2004 to 12/2006Longley Systems Inc - Rock Island, IL
Scheduled and conducted status meetings with
clients and consultants to review project requirements, expectations and satisfaction
and modified Project Scope ensuring all stakeholder's requisites where considered.
Delivered a high
level of service to clients in an effort to maintain, and extend, the relationship
for future business opportunities.
project schedules to ensure key milestones were attained at every phase.
Created, implemented, and honed departmental processes and procedures.
Encouraged and received
feedback from personnel on process improvements.
projects and tasks to employees based on their competencies and
Teamwork by applying a variety of creative exercises and practices.
Time Clock Repair and Maintenance Technician | 07/2001 to 09/2004Longley Systems, Inc - Rock Island, IL
Repaired and Installed Mechanical, Electrical, and Electronic Time Clocks
Repaired and installed Intercom Systems
Repaired and Installed Master Bell Systems at schools
Performed Preventative Maintenance on all equipment
Performed plumbing and electrical repairs in office building
Service Advisor - Ford Dealership
Service Manager - RV Dealership
Service Manager - Sear Ray Boats Dealership
Education and Training
United States NavyVarious
Equipment Installation and Repair
Electrical, electronic and hydraulic experience
Supervisory and Management
Western Illinois University - Quad Cities - - Moline,IL,United States | | Bachelor of ScienceManagement Information Systems, 2007