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acting director of operations resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Multifaceted manager offering over 10 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Competent in boosting revenue, quality control and performance, while executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to coach and motivate staff while interfacing with executives on all levels. Well-grounded and proactive demeanor lends well to completing intricate projects on deadline.

Skills
  • Networking
  • Issues resolution
  • Budget control
  • Company guidelines
  • Project budgeting
  • Planning and design
  • Interpreting blueprints
  • Project management
  • Building site supervision
  • Policies and procedures implementation
  • Microsoft Office
Experience
Acting Director of Operations, 12/2015 to 01/2019
United Site ServicesMeridian, ID,
  • Maintained productive relationships and communication channels across organization.
  • Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
  • Spearheaded business initiatives and led subsidiary expansion projects, leading to shareholder satisfaction.
  • Reviewed, analyzed and interpreted financial statements.
  • Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.
  • Cultivated and maintained positive working relationships with employees and freelance personnel.
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Checked all areas of building to verify working order and cleanliness.
Operations Manager, 01/2011 to 12/2015
The Kessler CollectionMountain Brook, AL,
  • Spearheaded business initiatives and led construction of various building and sports projects for subsidiary companies.
  • Inspected production areas to identify and correct unsafe or unauthorized health and safety practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Oversaw daily/weekly operational strategies, such as team workflows to achieve daily and weekly targets.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
  • Facilitated processing of RFI's, submittals and samples among general contractor, owner and owner's consultants.
  • Diminished costs, reviewed and qualified competitive subcontractor bids prior to contract execution.
  • Coordinated all phases of construction projects from inception to completion.
  • Inspected sites before and after construction projects.
  • Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
  • Led weekly status meeting and followed up with stakeholders and subcontractors.
  • Managed team of 10 general contractors and over 50 daily hired contractual staff and reported project progress to project management.
Hotel Manager, 01/2010 to 12/2010
Gloriana Hotel & SuitesCity, STATE,
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Secured accounts for seminars, conferences and other events and offered the best available room rates.
  • Supervised daily operations of 22 room hotel with staff of 15 employees.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of the hotel to upper management as required.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided IT and software trouble-shooting support to rest of the organization.
Acting Hotel Manager, 02/2007 to 12/2008
OluwatosinGloriana Hotel & SuitesCity, STATE,
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Supervised daily operations of brand new, 20-room hotel with staff of 17 employees.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Arts: Business Management, Expected in 02/2010 to Buckingham University - Buckingham, UK,
GPA:
Diploma: Hotel Management, Expected in 12/2009 to West London College - London, UK,
GPA:
Bachelor of Arts: Business , Expected in to Johnson C Smith University - Charlotte, NC
GPA:

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Resume Overview

School Attended

  • Buckingham University
  • West London College
  • Johnson C Smith University

Job Titles Held:

  • Acting Director of Operations
  • Operations Manager
  • Hotel Manager
  • Acting Hotel Manager

Degrees

  • Bachelor of Arts
  • Diploma
  • Bachelor of Arts

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