acting department manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Acting Department Manager who keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty in both customers and employees. Great interpersonal communication and multitasking abilities.

  • Reliable
  • Adaptive team player
  • Strong organizational skills
  • Sharp problem solver
  • Innovative staff developer
  • Superior Communicator
09/2019 to Current Acting Department Manager Labcorp | Research Triangle Park, NC,
  • Helped customers find specific products, answered questions and offered advice.
  • Recognized by management for providing exceptional customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store director for remediation.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2017 to 09/2019 Full-Service Personal Shopper Instacart | City, STATE,
  • Excelled in receiving, processing, and delivering customers orders accurately while maintaining an operating speed well above the zone average.
  • Maintained a 99% average customer feedback rating.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Operated handheld scanners to document updates.
  • Gathered merchandise and packaged items in a smooth manner to prevent damage.
  • Provided tracking details and real time order preparation status for customers.
  • Delivered orders directly to customers within their desired time frame.
  • Resolved problems for customers including choosing appropriate substitutions for unavailable items.
01/2005 to 07/2011 Private Nanny Jeff And Kate Regez | City, STATE,
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Built stable, consistent and positive environment for children ranging in age from infant to 7 years old.
  • Incorporated music and art activities to encourage creativity and expression.
  • Planned and implemented educational programs for 5 children.
  • Offered stimulating curriculum that accommodated all learning styles
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Carefully monitored children's play activities.
  • Escorted children on outings and trips to local parks and zoos.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
01/2003 to 12/2004 Customer Service Representative The Supply Center | City, STATE,
  • Opened and set up new accounts for customers, managing and maintaining customer accounts.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Assisted customers with questions and concerns.
  • Assisted customers with store and product complaints.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
  • Replenished inventory with focus on addressing customer needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Processed merchandise returns and exchanges.
  • Generated leads for new sales through telephone and email contact with customers.
  • Logged all daily shipping and receiving orders.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Managed quality communication, customer support and product representation for each client.
Education and Training
Expected in 2008 Bachelor of Arts | Education California State University Northridge, Northridge, CA GPA:

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Resume Overview

School Attended

  • California State University Northridge

Job Titles Held:

  • Acting Department Manager
  • Full-Service Personal Shopper
  • Private Nanny
  • Customer Service Representative


  • Bachelor of Arts

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