Communication Decision Making Developing/Influencing Others Engagement Project Management
|Drive for results Risk Awareness Strategy and Systems Thinking Teambuilding Process Improvement|
Surpassed all sales goals – generating over $20 million in annual profit Achieved Gallup Q-12 team member engagement scores of 4.75 (in the top 5% of the Gallup organization) Spearheaded the integration of Gallup Customer Satisfaction Recognized for maintaining very low turnover – 50% below Phone Bank average Championed the Leadership Development Program – successfully promoted over 21 people from this program Created reward and recognition program to drive results critical to the success of the businessReceived accolades for numerous diversity initiatives cultivated in my business
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