Experienced Accounting clerk bringing more than 9 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Successful in efficiently resolving collections issues, discrepancies, and short payments.Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.Routinely contacted account holders with balances over 45 days past due to resolve delinquencies.Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.Minimized loss by negotiating payment terms directly with clients, consistently achieving 90% recovery rate.Received and submitted payments and applied amounts to customer balances.Supported department staff by performing a wide range of clerical and administrative tasks.Addressed and resolved non-routine, complex and unexpected variances.Reached out to customers to verify information and follow up on issues.Assisted in the creation of vendor contracts for outside vendors.Coordinated the approval or rejection of lines of credit.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Dispersed incoming mail to correct recipients throughout the office.Organized files, developed spreadsheets, faxed reports and scanned documents.Organized files, developed spreadsheets, faxed reports and scanned documents.Managed daily office operations and maintenance of equipment.Managed clerical needs of company employees, including copying, faxing and file management.Supervised and trained admitting, billing and collection staff.Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
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