Results-oriented, strategic administrative professional with 7 years experience in sales and customer service. Most recently 2 years experience in consumer lending and accounts receivable experience.
Daily reports and account management. Collections and customer service for approximately 130 Account Executives with over 8000 accounts. Handling and responding to account executives as well as servicing daily emails through Microsoft Outlook from Account Executives, Customers and other internal emails. Filing and delegating as well as follow up with other departments that assist with order issues and payments.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Worked and executed Marketing ideas and strategies to grow business through the help of area Business partners.
Executed loans for customers within the State of Illinois compliance regulations.
I am currently an active volunteer for the Rock Falls VFW Post 5418. I have volunteered at this Veterans club for 6 years currently and my job duties include but are not limited to: Bartending, Quartermaster reports and meeting minutes, Filing monthly tax forms, income and expense reports, daily cash register functions and other state submissions as required by the post. I am also and active member and trustee for the VFW Auxilary in Post 5418.
Attention to detail, cash management, cash register operation, Credit, Client relations, inventory, listening, managerial, Merchandising, MS Windows, Point of sale operations, Proofreading proposals, Quality assurance, Quick learner, receptionist, data research and retail sales. Collections and consumer lending. Problem solving and accounts receivable skills. Seven years related sales experience in Auto and Home Insurance.
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