Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Key Account Analyst
Accounts Receivable Department:
Accounting and Collections manager
Worked directly with customer payments, complaints, account status and liaison with customer service department to provide account resolve.
Transferred to Major Chain Department:
Reconcile accounts for Higher Education Major Chain accounts,
Apply payments, Identify skipped invoices and aid in collection efforts for balance variances.
Work closely with customer service, detailing credits for return product and identifying balances for repayment, disputes or errors for timely resolve.
Work within my team to also work with Trade accounts which include backup paperwork, resolve balances due for repayment/ disputes or errors.
Excellent customer attention, resolve and relationships
Any administrative duties that relate to the major chain accounts
Quality control for customer service as it relates to the major chain account billing and credits.
Typing 110 wpm
Multi task management
Companies Worked For:
Job Titles Held:
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