Experienced Administrative Professional with proven abilities in developing positive relationships with clients and coworkers
Self-starter with strong background in performing accounting and administrative tasks with excellent customer service acumen
Microsoft Word, Excel, PowerPoint, Outlook, MS Access, Chain, Linux, Familiar with QuickBooks
MAS 90, Oracle, CRM Module, Goldmine, Axapta Contact Management, Lotus Notes, Nova Systems
Attorney, balance, Contact Management, contract negotiations, CPR, credit, CRM, customer support, data entry, debit, delivery, dimensions, documentation, Goldmine, invoicing, letters, Linux, notes, Lotus Notes, MAS 90, MS Access, Excel, Outlook, PowerPoint, Microsoft Word, month-end closing procedures, Nursing, Oracle, order-entry, pick, pricing, QuickBooks, Researching, sales, switchboard, phones, website
Accounts Receivable/Collections Specialist08/2014
to 04/2018 JSO Associates Inc – Great Neck,
Undertake the organization's collection calls, compose correspondence for accounts overdue.
Post checks, wires, credit cards, analyze information for accuracy, create and update notes.
Create open balance reports in excel, send and receive emails, obtain any missing documents.
Collect on past due accounts, resolve disputes, send statements and proof of delivery, prepare credits.
Handle dispute letters for denied payments, place delinquent accounts with Attorney, approve releases.
Maintain and update weekly aging report, follow-up on past due accounts, assist with month end.
Communicate with customers on a daily basis, investigate deductions, resolve discrepancies.
Monitor payments to ensure all monies due are collected promptly, negotiate payment arrangements.
Establish lines of credit, conduct credit inquiries for new customers.
Collection and verification of all vendor information to ensure the safe processing of credit cards.
Customer Service Representative02/2008
to 05/2013 Hoegh Autoliners Inc – Jericho,
Providing accurate and detailed bookings, processed bills of lading, data entry, heavy phones.
Retrieving vehicle information for customers, sending booking confirmations, quoting prices.
Notifying customers of schedule changes, vessel delays, retagging cargo in route to destination.
Calculating shipments according to tariff guidelines and/or contract rates, booking revisions.
Informing customers of the documentation requirements, assisting with company website logins.
Worked closely with Port Captains and the Operations department to ensure accuracy of shipments.
Calculating dimensions and coordinating vessel availability based on cargo specifications.
Researching third party transshipment vessels that pertain to hazardous cargo, Military and US Flag.
Assisting sales with contract negotiations, follow-up on shipments from origin to final destination.
Interaction with customers, overseas agents, keeping customers informed of tariff and contract changes.
to 11/2007 Lipman Transaction Solutions – Syosset,
A/R identified and coordinated all collection efforts, credit and debit memos.
Processed cash and credit card payments, applied checks, customer support.
Managed sales orders, return-merchandise authorizations and charge backs.
Assisted the CFO and CEO with various assigned reports and projects.
Prepared merchandise for pick-up, managed invoicing of purchase orders.
Provided switchboard relief as needed, composed correspondence, data entry.
Handled bank deposits, aging reports, calculated quarterly commissions.
Verified purchase orders, order-entry as needed, tracked orders, confirmed pricing.
Responsible for maintaining information for the company's rewards program.
Performed shipment verification, participated in month-end closing procedures.
Certified Nursing Assistant
Certified CPR: Liberal Arts1994College of Staten Island-