Experienced Customer Service/Collections representative with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences
Strong Oral, Written & Documentation skils
Exceptional Customer Service skills
Credit & Collections
Complex problem solving
Managing AR by sending out past due invoices w/POD's. Validating chargeback deductions. Sending monthly statements out to customers reconciling to ensure accurate.Clearing Trade Fund write offs. Using JDE Microsoft Out look & Excel.
Answering inbound calls for United Health taking payments resolving billing issues at times outbound calls made to collect monthly premium multiple systems used
Answering inbound calls documenting complaints issuing refunds and compensation providing scedule and fare information
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