Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Flexible and versatile team player who maintains a sense of humor under pressure.
Acted as the department's "go-to" person for challenging calls and was often mentor for new employees. While working intake for Family Support Services for OKDHS, I was often asked to work with more challenging clients and cases. I demonstrated ability to train new employees with ease and proficiency.
Processing purchase orders, tracked orders and inventory; processed invoices for payments; completed expense reports weekly; answering phones; computer applications for inventory and expense reporting.
Addressed questions and concerns from the general public.Gathered and analyzed data on community needs and interests.Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.Maintained up-to-date and accurate program files and records.Collected and entered statistical data into databases. Maintained cases daily. As intake worker for Family Support Services, I worked with various types of individuals/clients on a daily basis. I worked with disabled individuals to assess needs/benefits available to them and referred them to other community agencies when appropriate as well as certified/denied benefits with OKDHS for individuals/families. I maintained case records daily and documented each action.
Addressed questions and concerns from the general public. Gathered and analyzed data on community needs and interests. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Maintained up-to-date and accurate program files and records. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs. Collected and entered statistical data into databases. I worked within the McAlester Public School system through Green Country as an in school on site counselor. I maintained caseload of approximately 25 students. I worked closely with families and school to identify treatment plan for individual students/clients to successfully achieve goals and work toward staying within mainstream classes. I documented daily activities and progress or non-progress and all contacts for each client/student seen.
Minor in Sociology.
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