Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have  years experience in establishing a rapport relationship with people from all backgrounds aiding in the success of a positive solution. Energetic, outgoing and driven to meet the needs of those I encounter.
Educated customers on the variety of loan products and available credit options.Maintained household inventory and maintenance schedules.Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Collected on past due accounts. Processed applications, payments, corrections, endorsements and cancellations.Prepared necessary paperwork to process insurance claims and renewals. Submitted up-to-date activity and production logs to management for review. Developed productive working relationships with car dealers, loan processors and other business partners in the community.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to improve call flow.Created monthly reports for records, closed terminated records and completed chart audits.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Assisted with payroll preparation and entered data into cumulative payroll document.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Implemented a consultative selling approach on all inbound calls.Quoted prices, credit terms and other bid specifications.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.
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