Ambitious Operations Manager with more than 20 years of management experience in the nonprofit industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
Managed accounting operations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software(OSAS). Received, recorded, and banked cash, and checks as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.
Non-profit youth organization. Oversaw and managed start-up of customer call center. Lead marketing team in brand development. Marketing, and implementation of call center, Increased sales from 7,000 participants to 30,000 over five-year period.Identified, developed and evaluated marketing strategies based on knowledge of non-profit objectives and market trends.Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.Promoted brand awareness through attractive web design.Managed, mentored and developed a team of 15-20 employees, as well as community volunteers. Managed all company customer engagement campaigns.
Managed a 14-room full service country inn with a 60-seat fine dining restaurant and pub.
Managed the day-to-day activities within the business. Compiled and synthesized relevant business data such as financials, performance, and sales forecasts. Established knowledge-sharing processes for 25 associates throughout the organization.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Created a donor database to improve donor relations and communication. .Created monthly financial reports and presentations for the Board .Planned and lead annual fundraising events attracting as many as 3000 potential donors, Provided support for ED and volunteer coordinator in managing operation work flow. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Graduated Summa Cum Laude, Coursework in Accounting, Financial Management and Event Planning
Currently volunteer for three non-profits: The Isaiah Connection, Segue and Legacy.
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