Professional and knowledgeable Receptionist versed in administrative support and customer service. 5 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.
Prepared reports for upper management detailing key financial metrics. Use bookkeeping software, spreadsheets, and databases to enter (post) financial transactions into the appropriate computer software. Receive and record cash, checks, and vouchers. Put costs (debits) and income (credits) into the software, assigning each to an appropriate account. Produce reports, such as balance sheets (costs compared with income), income statements, and totals by account. Check for accuracy in figures, postings, and reports. Reconcile or note and report any differences I find in the records.
Worked in call center on behalf of MD Anderson Cancer Center handling manual and automatically dialed outbound calls. Utilized scripted conversation prompts to convey current account information and obtain payments. Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances. Monitored accounts for compliance with established payment plans. Achieved performance goals on a consistent basis. Applied training and persuasive communication strategies to overcome objections. Generated financial statements and facilitated account closing procedures each month.
Greet guests and seat them at tables or in waiting areas. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Answer telephone calls and respond to inquiries or transfer calls. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Check with customers to ensure that they are enjoying their meals and take action to correct any problems
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