Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Balanced driver's daily cash deposits and vault inventory with a zero error rate. Prepared daily bank deposits. Supplied driver's with coin and currency as needed. Processed vendor invoice payments.
Listened to customers and resolved issues before presenting offers. Saved customers by probing to find them the best package or service including the upsell. Adhered to call times and after call work.
Maintained confidentiality of bank records and client information. Received branch recognition awards for outstanding customer service. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Processed balance transfers. Prepared electronic funds transfers in order for customers to pay their credit cards. Handled outward and inward sales calls. Processed sales referrals and promoted bank services and products. Assisted high level customers with prompt, accurate and excellent customer service.
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