Investigate overages and shortages in cash registers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Maintain confidentiality and integrity of financial and personal information.
Assisted with payroll preparation and entered data into cumulative payroll document.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
03/2010
Customer Service SupervisorPooler, GA
Supervised cashiers, customer service agents, floor associates, cart attendants.
Offered direction and gave constructive feedback to motivate team members.
Prepared schedules, issue lunch and breaks to front end associates.
Balanced cash drawers at the beginning and end of shifts.
Held front end associates accountable for achieving brand and performance goals.
Trained employees on cash drawer operation.
Interviewed and trained new quality customer service associates.
Worked as a team member performing cashier duties, product assistance and cleaning.
Promoted sales and memberships for club.
Guaranteed positive customer experiences and resolved all customer complaints.
Answered inbound calls in support of customer needs, ensured customer satisfaction in store.
01/2006
Sam's Club
02/2003 to 01/2006
Customer Service RepresentativeCoastal Equities Inc – Savannah, GA
Processed requests for reservations via phone and in-persons; Mailed receipts of confirmations.
Greeted all guests in a courteous and professional manner.
Managed check-in and check-out of guest and ensured customer satisfaction with rooms and facilities.
Notified responsible parties when complaints were lodged and followed up with guest to make certain of satisfaction with repairs or housekeeping issue.
Operated switchboard and forwarded calls and faxes to appropriate guest.
Balanced checks, cash, and credit cards at end of the shift.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Routinely maintained front desk solo throughout busy times.
Education
General StudiesSavannah Tech College - Savannah, GA General Studies
