Accounting Associate Resume Example Arcosa, Inc.

ACCOUNTING ASSOCIATE

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills

Work History

01/2011

Accounting AssociateArcosa, Inc. – Sumterville , FL

Paying invoices and verifying entries; and tracking PMDC sales.
Completes work assignments and priorities in accounting by using policies, data, and resources.
Collaborating with managers, co-workers, customers, and other business partners.
Identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information.
Examined checks for identification and endorsement.
Prepare daily deposits, preparing Cash Funds Transfers (CFTs).
Trained employees on cash drawer operation.
Investigate overages and shortages in cash registers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Maintain confidentiality and integrity of financial and personal information.
Assisted with payroll preparation and entered data into cumulative payroll document.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.

03/2010

Customer Service SupervisorNeedham , MA

Supervised cashiers, customer service agents, floor associates, cart attendants.
Offered direction and gave constructive feedback to motivate team members.
Prepared schedules, issue lunch and breaks to front end associates.
Balanced cash drawers at the beginning and end of shifts.
Held front end associates accountable for achieving brand and performance goals.
Trained employees on cash drawer operation.
Interviewed and trained new quality customer service associates.
Worked as a team member performing cashier duties, product assistance and cleaning.
Promoted sales and memberships for club.
Guaranteed positive customer experiences and resolved all customer complaints.
Answered inbound calls in support of customer needs, ensured customer satisfaction in store.

01/2006

Bickford Senior Living

02/2003 to 01/2006

Customer Service RepresentativeBunzl Distribution – Davenport , FL

Processed requests for reservations via phone and in-persons; Mailed receipts of confirmations.
Greeted all guests in a courteous and professional manner.
Managed check-in and check-out of guest and ensured customer satisfaction with rooms and facilities.
Notified responsible parties when complaints were lodged and followed up with guest to make certain of satisfaction with repairs or housekeeping issue.
Operated switchboard and forwarded calls and faxes to appropriate guest.
Balanced checks, cash, and credit cards at end of the shift.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Routinely maintained front desk solo throughout busy times.

Education

General StudiesSavannah Tech College - City, State
General Studies

Resume Overview

School Attended

Job Titles Held:

Degrees