Accounting Assistant/CSR Resume Example

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Tracked inventory and ordered office supplies encouraging cost-effective solutions.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Routed incoming calls and faxes and drafted detailed messages to expedite response.
• Executed record filing system to improve document organization and management.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Offered departmental administrative support.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Managed customer relations and customer service through daily communication and interaction.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Delivered superior client services, fostering strong rapport, retention and satisfaction.
• Greeted customers entering store and promoted sales or special programs.
• Processed purchases and handled payment transactions using POS system.
• Issued receipts and processed refunds, credits, or exchanges.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and actualized customer service initiatives to decrease wait times.
• Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Provided primary customer support to internal and external customers in fast-paced environment.

Provided excellent customer service externally and internally

Reconciled PELL, ACG and Smart Grants for over 1000 students monthly

Processed on average 1000 Stafford, Parent Plus, Grad Plus and Alternative loans daily.

Certified loans daily to ensure funds were paid out in a timely manner.

Worked closely with students and Business Office to troubleshoot errors, resolve discrepancies and facilitate the issuing of funds for students.

Import and export files daily.

Work daily with guarantor agencies and Student loan comapanies and varous banks.