Organized and dedicated Administrative Assistant/Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Provided excellent customer service externally and internally
Reconciled PELL, ACG and Smart Grants for over 1000 students monthly
Processed on average 1000 Stafford, Parent Plus, Grad Plus and Alternative loans daily.
Certified loans daily to ensure funds were paid out in a timely manner.
Worked closely with students and Business Office to troubleshoot errors, resolve discrepancies and facilitate the issuing of funds for students.
Import and export files daily.
Work daily with guarantor agencies and Student loan comapanies and varous banks.
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