Meticulous Patient Account Representative with expertise in insurance procedures, medical terminology and billing systems.
Microsoft Office proficiency
Strong problem solver
Upheld compliance, quality and service standards.
Resolved problems by performing both routine and complex account updates.
Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Cross-trained and provided back-up for doctors when needed.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Observed strict HIPAA guidelines at all times according to company policy.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Processed patient payments and scanned identification and insurance cards.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's senior director.
Received and distributed faxes and mail in a timely manner.
Cleaned and straightened work area.Rotated stock to maintain freshness.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.Assisted co-workers.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Cleaned bars, work areas, and tables
Managed food and produce receiving process with 100% accuracy.
Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
Performed dishwasher duties
Promoted to Account specialist after 5 months as a secretary
Promoted to Store manager after 5 months as Assistant manager
Promoted to Assistant manager after 1 year with company
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