As a Collections Documentation Specialist seeking an opportunity where I can perform all duties and responsibilities in compliance with standard operating procedures.
Account Management, auditing and quality review, data processing, account maintenance
Manage IRA accounts, evaluate discrepancies identified during review Document discrepancies and forward to staff responsible for problem investigation and follow up activities.
Contact external and internal customers
Review and correct electronic and manual versions of collections document, and assist with issues as result of the review.
Contribute ideas and provide feedback to appropriate management .
Ensure confidentiality of sensitive information
Resolve difficult situations with professionalism.
Able to manage multiple tasks,
Proficient using Microsoft Excel, Access, Outlook, TCS, DAG, Hogan, Nice, CE Desktop, OpenSpan, Beta, SmartStation, Eprogessa, Edoc, Info Max, Wisdom
Strong organizational skills
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