Account Services Representative experienced in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Skilled collector committed to addressing customer concerns with speed, accuracy and professionalism.
Successful in working high delinquency accounts
Chosen to train new hires
100% average on call monitoring
Calling consumers to collect on past due payments, working out payment plans and reasonable arrangements, collecting personal and financial information, processing credit/debit card and ACH transactions, tracking cases and emails regarding problem accounts, telephone etiquette and many other office duties.
Patient care, house cleaning, cooking, running errands and other misc duties.
Setting up payment arrangements with patients, processing charity write offs, working with insurance companies regarding claims, answering billing questions and many other office duties.
I have worked in an office atmosphere for many years doing collections as well as customer service. I enjoy the work I do and take pride in doing my best. I have a positive attitude and enjoy learning new tasks and techniques to improve and move forward in my position.
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