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Account Services Representative I Resume Example

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ACCOUNT SERVICES REPRESENTATIVE I
Professional Summary

Talented sales professional with excellent organizational skills seeks challenging operations position in a the health care industry. A seasoned business professional with experience in sales, cold calling, account management, account/customer retention, customer service, and quality assurance with a record of using the resources available in order to support strategic business goals and objectives

Professional Experience
Account Services Representative I, 06/2011 - 12/2015Bellco Generics an AmerisourceBergen Company - Sunrise, FL
  • Top revenue earner for the year of 2014 for the Account Services Representative team.
  • Generated more than 1.7 million in sales for various accounts.
  • Collaborated internally with operations, credit & legal to meet compliance protocols and maximize clients' experience.
  • Designated to lead a daily sales meeting Created specials for the entire team to help generate sales.
  • Increased the sales on various customers account by 80%.
  • Performed cost-benefit analysis for customers to help lower the cost of goods for their business
  • Initiates proactive phone calls to established customers in order to grow sales revenue.
  • Generates high -volume outbound phone calls to existing customers to help them meet key performance measures.
  • Responsible for selling to other team member's accounts and customers when they are on vacation.
  • Monitors generic compliance of existing customers.
  • Analyzes reports to identify customer trends in order to either take advantage of the trend or minimize the impact of the trend.
  • Access inventory systems to assist customers with availability of product and information for the customer.
  • Enters data and assist in maintaining the integrity of the data in the CRM program.
Account Manager, 09/2007 - 06/2011Bellco Generics an AmerisourceBergen Company - Sunrise, FL
  • Increased the sales on various customers account by 90%
  • Developed new business in existing markets.
  • Successfully performed many duties related for the overall operations of the company. Kept abreast of client needs/trends to better serve customers.
  • Responsible for researching and analyzing daily statistical sales data for general and impromptu reporting, to board of directors.
  • Informed pharmacist on new upcoming generic and brand products entering the market.
  • Responded to customer inquiries regarding their orders.
  • Input customer orders into internal database via phone, fax, or e-mail.
  • Created and implemented sales promotions for the sales team on a monthly basis.
  • Communicated regularly to operational staff as a liaison within the Sales team, to ensure database integrity, security and availability.
  • Successfully negotiated pricing with customers; making sure the company was profitable and the customers were satisfied.
  • Developed and lead implementation of strategic emergency disaster plan.
  • Trained staff on operational procedures and database.
  • Worked with external groups and internal teams to evaluate products and service, in support of organizational development.
  • Facilitated client consultations to review transactions and identify gaps, in order to achieve new business proposals.
  • Perform B2B sales to independent pharmacies nationwide.
  • Ensured client and account retention, successfully negotiating products mark-ups.
  • Administered professional sales techniques to efficiently gain prospects in target market.
  • Created effective and prompt resolutions to customer service complaints.
Lead Customer Service Representative, 09/2006 - 09/2007Annie's Costume - Dania Beach, FL
  • Managed customer service database; customer interactions and transaction, details of product inquiries, complaints and resolutions.
  • Monitored daily e-commerce and warehouse operations.
  • Responsible for reconciling and reporting the company's confidential financial information.
  • Trained staff on operational procedures and database.
  • Worked with external groups and businesses to elicit proposals and secure deal.
  • Managed effective relationships in order to ensure customer retention.
  • Validated appropriate web maintenance and marketing material.
  • Administered clerical duties in support of organizational operations as needed.
Quality Assurance Specialist, 08/2002 - 09/2005Miller Brewing Company - Dania Beach, GA
  • Responsible for inspecting brewery machinery and products, in compliance to corporate quality standards.
  • Analyzed daily statistical data.
  • Prepared reports, briefings, and presentations.
  • Supervised final packaged products, in compliance to corporate quality standards.
  • Conducted process and procedures audits for all manufacturing lines.
  • Analyzed, evaluated and coordinated all product plans, policies and procedures, in order to ensure corporate requirements and compliance.
  • Enforced compliance of personnel operations in compliance with corporate policies, procedures, and safety rules.
  • Performed 'Good Manufacturing Process' and safety audits for organization manufacturing lines.
  • Responsible for training and certifying production operators on quality control standards.
  • Managed daily/hourly production operator's performance quality checks.
  • Facilitated and produced ideal manufacturing settings for new bottled products.
  • Monitored and approve packaging and/or defects before distribution.
  • Managed corporate quality standards and violations, in regards to bottle cleanliness before production.
Education and Training
2008Nova Southeastern University - Fort Lauderdale, FLMaster'sBusiness Administration Health Administration

Business Administration with a concentration in HealthAdministration

2002Tuskegee University - Tuskegee, ALBachelor of ScienceBiology

Biology Operating Systems: DOS, Windows 95, Windows 98, Windows NT4.0, Windows 2000, Windows XP Professional, Apple Macintosh OS X, Vista.


Databases: Microsoft Outlook, Oracle, PeopleSoft, ADP,Kronos


Software: MSOffice Suite, Netscape Navigator, Safari, Internet Explorer, Microsoft Outlook, Visio, Microsoft Project, MAS 500, SharePoint, PeopleSoft, Interaction Client, Interaction Scripter, Goldmine, and JD Edwards

Skills

ADP, B2B, clerical, CRM, Client, customer service, Databases, database, DOS, e-commerce, e-mail, fax, , Goldmine, impromptu, inspecting, Internet Explorer, inventory, JD Edwards, Kronos, machinery, Apple Macintosh, Manufacturing Process, mark, market, marketing material, Access, MSOffice, Microsoft Outlook, Microsoft Project, SharePoint, Windows 2000, Windows 95,, Windows 98, Windows NT4.0, Windows XP, Monitors, negotiating, Netscape Navigator, Operating Systems, OS, Oracle, organizational development, organizational, packaging, PeopleSoft, personnel, policies, presentations, pricing, proposals, quality, quality control, reconciling, reporting, researching, safety, selling, Sales, strategic, phone, trend, Visio, Vista

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Resume Overview

Companies Worked For:

  • Bellco Generics an AmerisourceBergen Company
  • Annie's Costume
  • Miller Brewing Company

School Attended

  • Nova Southeastern University
  • Tuskegee University

Job Titles Held:

  • Account Services Representative I
  • Account Manager
  • Lead Customer Service Representative
  • Quality Assurance Specialist

Degrees

  • Master's Business Administration Health Administration
    Bachelor of Science Biology

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