Communications professional with over 6 years experience in customer service and marketing.
-Works as liaison between clients, sales reps and art department
-Contacts clients and sales reps regarding all ad changes and approvals
-Create layouts through In Design for all assigned books
-Proofread all ad copy and changes for advertisers and ensure final approval of all ads placed in the magazine.
•Provide customer service support to the patient, attorney's offices and clinic facilities as first point of contact in the central billing department
•Responsible for updating patients on billing information and procedures, documentation of records and verification of insurance information
•Provide exceptional customer service, while managing front desk, assisting all incoming members, incoming and outgoing mail and phone inquiries
•Responsible for updating office staff on new Financial Services products and procedures while encouraging all associates to meet their personal and office monthly goals
•Process payments from all business lines, ensure end of day balancing through reports and other record keeping for office cash flow and cash deposits
•Wrote, edited and assisted in designing online bi-weekly newsletters and monthly bulletins
•Contacted local media through press releases, newsletters, and media bulletins
•Assisted Communications and Graphic Design departments in writing and distributing press releases and press kits
Focused in Public Relations
Community Service Leadership Scholarship 2006-2010
Promotions Director, Executive Board Member and DJ for WXAC Albright College Radio
Communications, Public Relations, Customer Service
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