Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction. Superior computer skills and telephone etiquette.
Managed training of new hires after 1 year of employment due to excellence in direction and knowledge of my position.
Exceeded required net profit for over 2 years consistently after
6 months of employment.
Winner of the “Evergreen Professional Recoveries Employee of the Month” Award, June 2011 and December 2012.
Received and resolved top client accounts on a regular basis. Provided accurate and appropriate information in response to customer inquiries and disputes. Demonstrated mastery of customer service which in turn brought new clients. Maintained up-to-date and accurate records at all times. Developed effective relationships with all departments through clear communication.
Developed rapport with the clients by handling difficult issues with professionalism and urgency. Made reasonable procedure exceptions to accommodate unusual customer requests. Worked with upper management to ensure appropriate changes were made to client files. Ran reports and supplied data to fulfill customer report requirements for hospitals.
Coursework in sociology and English
Enrolled in Running Start, 2006-2008
Member of MTHS Orchestra
Member of MTHS Swim Team
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