LiveCareer-Resume

account representitive resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

High energy customer-oriented sales professional with over 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Consistently driving sales and bringing in new customers with persuasive negotiation expertise. History of consistently exceeding sales quotas and conversions.

Skills
  • Account Management
  • Business Development
  • Account Servicing
  • Customer Relations
  • Customer Service
  • Client Account Management
  • Inside and Outside Sales
  • Sales Closing
  • Sales Expertise
  • Complex Problem-Solving
  • Customer Retention Abilities
  • Contract Negotiations
  • Interpersonal Communication Skills
  • Records Management
  • Territory Sales
  • Post-Sales Support
  • Territory Growth
  • Sales Development
  • Product and Service Knowledge
  • B2B and B2C Sales
Experience
Account Representitive, 2016 - Current
Mhc Kenworth Salina, KS,

· Generated and pursued 100 new leads monthly to achieve 79% conversion rate.

· Increased profitability and revenue by generating $1,500,000.00 in sales for 2022.

· Listened to customer needs to identify and recommend best products and services.

· Educated customers on product features and use to provide optimal service.

· Acted as main point of contact in matters relating to client concerns and needs.

· Developed successful customer relationships and quickly resolved service requests to increase sales.

· Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.

· Negotiated contracts and closed agreements to maximize profits.

· Drove substantial sales through suggestive selling and by promoting add-on purchases.

· Produced sales documents, finalized deals and filed records.

· Motivated and worked with onboarding team members to successfully integrate new employees into organization.

· Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Service Advisor, 2014 - 2016
Lafarge New Orleans, LA,
  • Handled telephone inquiries regarding appointments and work in process.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Surpassed sales goals through implementation of successful marketing strategies.
Project Manager/Estimator, 2013 - 2014
Cincinnati Bell Dayton, OH,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Developed full-scope estimates for use in project bidding and design-build projects.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Conducted periodic inspections of job sites for quality and progress.
  • Consistently followed up with customers to determine satisfaction levels.
  • Tracked monthly sales to generate reports for business development planning.
Sales Representative, 2009 - 2013
Midway Electric, Inc City, STATE,
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Demonstrated product features to align with customer needs.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Produced sales documents, finalized deals and filed records.
  • Fostered relationships with customers to expand customer base and retain business.
  • Exceeded sales quotas regularly by going above and beyond to reach customers and meet individual needs.
  • Managed electrical project installations and conducted lighting project audits.
Education and Training
Associate of Applied Science: Automotive Racecar Technology, Expected in 1998
-
Northwestern College - Lima, OH,
GPA:
Status -

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Resume Overview

School Attended

  • Northwestern College

Job Titles Held:

  • Account Representitive
  • Service Advisor
  • Project Manager/Estimator
  • Sales Representative

Degrees

  • Associate of Applied Science

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