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Account Representative Resume Example

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ACCOUNT REPRESENTATIVE
Professional Summary
Working knowledge of letters of credit, inbound & outbound commercial invoices, BIS regulations, and NAFTA, VAT and computer generated data such as customer data bases, and spreadsheets. Able to read, analyze and interpret highly complex regulations and procedures, and respond to most inquiries or complaints. Process and comply with all local, state, and federal requirements regarding transportation, CTL, ECCN, and DPL. Firsthand experience and working knowledge of CFR, ITAR, the Export Administration Regulations (EAR), the Office of Foreign Assets Control Regulations and other related laws and regulations. AES, SNAP-R, and the HTS system. Over 6-years of experience using SAP, IBM RUMBA, Microsoft Office Suite (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®) Intellitrans rail Tracking system, Salesforce.com, Active Arrow. Ability to make independent judgments regarding the interpretation and application of multiple and differentiated legal and regulatory concepts Expertise in resolving escalated customer service issues, because of extensive training in conflict resolution, and root cause analysis. I have the ability and experience to make independent judgments regarding regulatory and compliance issues as they relate to specific shipments and mode of transportation. I have over 7-years of experience booking every mode of transportation from small parcel to containers, bulk, and break-bulk for ground, ocean, and air; this would also include on-forwarding.
Skill Highlights
  • Duties/Responsibilities:
  • SAP Certified Customer Service Representative for a global leader in SPA-Additives. My core responsibilities included but were not limited to inbound & outbound calls to customers for product orders, planning and managing customer orders from order entry to invoicing.
  • My account and sales support responsibilities included a customer and distributor data base for 204 domestic cities in 16 states, and 22- international cities in 3-countries. Gather, analyze, and distribute reports pertaining to daily/weekly/monthly sales, margins, and cost fluctuations. All of our work was performed in SAP/SD/ERP.
  • Proven team-work capabilities and experience.
  • Over (5) years of experience with military, GSA contract accounts.
  • Effective and professional communicator to inside and outside customer's base.
  • Clear understanding up accounting and pricing systems within SAP
  • Intermediate skill set day-to-day working knowledge of MS Office and Access.
  • Working knowledge of LBS, warehousing software
  • Intermec Identification Systems
  • Fairfield, Ohio 45014
Work Experience
Company NameCity, State05/2013 to 09/2015
  • Saalfeld- Customer Service Professional & Sales support.
  • Data entry, order management and order fulfillment are my primary duties.
  • Assisted with order processing and tracked large and small paper orders through the order fulfillment process.
  • Communicated collaboratively with planning, logistics, sales and marketing, and finance to manage all day-to-day customer-facing issues.
  • Maintained numerous daily reports, on-time delivery data and collaborated with functional areas to ensure accuracy.
  • Provided analytical support for specified reports, special projects and operational metrics.
Company NameCity, StateAccount Representative12/2011 to 02/2013
  • Provided services to our key account base by proactively communicating information on late or jeopardized shipments.
  • Researched customer complaints and settles customer disputes, and situational issues, maintained strong relationship with customers, and key internal contacts including: planning and scheduling, logistics, sales and marketing, and finance.
  • Assisted with order processing and tracked large and small paper orders through the order fulfillment process.
  • Communicated collaboratively with planning and scheduling, logistics, sales and marketing, and finance to manage all day-to-day customer-facing issues.
  • Maintained numerous daily reports, on-time delivery data and collaborated with functional areas to ensure accuracy.
  • Provided analytical support for specified reports, special projects and operational metrics.
  • During my tenure I received numerous customer compliments, which were rewarded and acknowledged by upper-management, as well I had consistently satisfactory bi-annual reviews.
Company NameCity, StateLogistics Specialist Contractor SAP01/2010 to 01/2011
  • The bulk of my responsibilities were to develop logistics and shipping plans for (5) warehouse locations and (2) production facilities.
  • Initially I was asked to consolidate the freight claims functions, in doing so I was able to net Ticona 200k in freight claims that were owed to them by various domestic and international carriers.
  • My duties centered on tendering load request for outbound FTL & LTL shipments; we shipped and average of 33-truck loads per day to customers and value added resellers.
  • I worked closely with project managers, sales production schedulers, customer service, and warehouse personnel.
  • One of my key functions was to facilitate all air and ground expedite shipments, using local and national carriers, while maintaining and Excel spreadsheet for every local and international shipments for (4) Celanese/Ticona production and warehouse facilities.
  • This position was to be out-sourced to Budapest, Hungary in spring of 2011.
Company NameCity, StateExport Administrator06/2008 to 07/2009
  • As the Export Administrator for MAG, my tasks were varied and detail oriented.
  • Essentially my responsibilities centered on maintaining strict compliance to U.S.
  • government regulations including the Bureau of Industry and Security and the Export Administration Regulations.
  • Duties/Responsibilities:.
  • Knowledge and understanding Export/Import regulations and the export licensing process.
  • Comprehensive knowledge of MAJOR international Trade Laws, NAFTA, FDA, US Export Administration Regulations - EAR, and all related policy and requirements.
Education and Training
Associate Degree:Business Administration & Computer Science1990Southwestern College of Business, City, StateBusiness Administration & Computer Science
Bachelor of Theology:Social Work Theology1995Ohio Dominican College, City, StateSocial Work Theology
B.A:TheologyTheology
Bachelor of Theology:Theological Studies2004Andersonville Theological Seminary, City, StateGPA: Ministry Graduated / Alumni 2004 Summa cum LaudeTheological Studies Ministry Graduated / Alumni 2004 Summa cum Laude
Six Sigma White Belt Training:ProgramJune 2012Facilitated by ISSC Blue Ash, Ohio QAI Root Cause Analysis Seminar 2007 Licensed and Facilitated by QAI LLC Inc. Bureau of Industry and Security 2008-2009 Online Training Room Hazmat Training and Certification - 2007 Licensed and facilitated by Lion Technology Inc. The Working Program * 1999 Licensed and facilities by Zenger-Miller DPI Service Plus Training * 1998 Customer Service Excellence Program Myers-Briggs Type Indicator (MBTI) Facilitated by Newpage management 2012
Skills
accounting, bi, call center, contract review, customer satisfaction I, customer satisfaction, Customer Service, Data entry, data management, data base, delivery, detail oriented, documentation, ERP, finance, functional, government regulations, invoicing, logistics, managing, marketing, Access, Excel, MS Office, communicator, order entry, order management, outside sales, personnel, pricing, profit, proof reading, Sales, Sales support, SAP, SAP/SD, scheduling, shipping, Six Sigma, spreadsheet, Supervisor, team-work, Telemarketing, phone, Type, warehousing
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Resume Overview

School Attended

  • Southwestern College of Business
  • Ohio Dominican College
  • Andersonville Theological Seminary

Job Titles Held:

  • Account Representative
  • Logistics Specialist Contractor SAP
  • Export Administrator

Degrees

  • Associate Degree : Business Administration & Computer Science 1990
    Bachelor of Theology : Social Work Theology 1995
    B.A : Theology
    Bachelor of Theology : Theological Studies 2004
    Six Sigma White Belt Training : Program June 2012

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