Highly motivated self-starter with 13 years of fast paced critical recruiting experience with high impact results. Proven success in Manufacturing Distribution/Production environments. Excellent leadership, organizational and decision making abilities. Ability to identify opportunities for improvements and implement a sound expeditious solutions. Expertise in account management, interpersonal problem solving skills, business development and team building experience.
Leadership. Develop and enhance customer rapport and service levels to ensure client satisfaction. Identify favorable and non-favorable client conditions; evaluate pay, recruitment, reputation, and other factors. Make recommendations to upper management based on research. Manage customer relations and issues. Enhance company image in the community by developing and maintaining relationships with local organizations and community leaders. Ability to identify problems quickly while implementing a sound expeditious solution.
Recruitment and talent development
Multi-site operations expert
Change Management theory
Account Representative, 04/2014 to Current GC Services – Jacksonville, Fl
Document all collection/programs activities with clients.
Negotiate arrangements with customers to pay debt in full or make arrangements for monthly payments.
Adhere to all FDCPA, federal, state and city laws.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Exceeded sales goals by at least [Number]% for [Number] quarters in a row.
Developed methods to establish and clarify customer objectives.
Teach, train and manage a team of three recruiter developing a team of professional recruiters to include all processes and procedures.
Responsible for all recruiting, post and advertise job openings, review resumes, selection process, all hiring paperwork, on-boarding and placement.
Develop employee recruiting strategies, selecting, motivating, counseling and feedback to employees as well as client relations.
Reduced and controlled company expenses by [Action taken].
Prepared program operating budgets, budget reports and other financial performance reports.
Designed the financial model for a new business unit.
UPS Mail Innovations Human Resource/Recruiting Manager, 06/2007 to 03/2012 Staffmark Corporation – Hapeville, GA
Staffmark (staffmark.com) is a staffing company, with offices across the country recently merging with C.B.S Staffing in January 2008.
Overseeing a cross dock of multiple outbound destinations, consolidating and reducing transportation cost to the client Employee recruiting strategies, all HR selecting functions, new hire paperwork, open house recruiting, on-boarding, motivating and counseling, employee/client relations Tasked with effectively managing 150-200 plus employees in a time sensitive production environment during peak Responsible for maintaining accurate employee HR databases, PeopleSoft, Kronos, time/attendance and electronic media Daily review of employee hours to ensure production/efficiency goals are met and overtime hours are eliminated without sacrificing quality Weekly SOX audits performed on TSA and STA meeting Federal guidelines in compliance with freight forwarding carrier regulations Efficiently and effectively managing 60+k parcels of mail processing of mail and 100+k parcels of mail sort Internal auditing of safety checklist conforming to OSHA standards Formulating action plans with root cause analysis for sub-standard quality implementing timely corrective action plans.
H/R Account Manager, 02/2006 to 06/2007 Randstad In-House Staffing – Carrollton, GA
Randstad (randstad.com) is an international staffing agency servicing office, industrial, professional, creative, and technical fields.
Randstad is the second largest staffing company in the world.
Manage a manufacturing account in Newnan/Carrollton with 130 employees on multiple shifts.
Implementation of new concepts improving quality of recruiting talent (baseline selection process).
Maintain efficient and skilled operation staff by recruiting, interviewing, hiring, training and developing employees.
Multi-site Manager-Site Manager, 09/1995 to 01/2006 Spherion Staffing – Atlanta, GA
Profit and loss responsibilities with revenue in excess of over 5 million dollars with multiple complex sites Created requisitions for Recruiting new positions, processed application, and organized interviews Opened a new Branch Office in Lithia Springs Submitted and managed all WCOMP injury reports and coordinated doctor visits Initiated background checks and drug screens for employee candidates Implemented Photo ID program for all employees as part of facility security Implemented and maintained incentive compensation plans for personnel Monthly SOX audits, all HR documentation and maintained I-9 records for employees (12-15 clients) Recruited, hired, cross trained personnel reducing turnover by 30% Conducted quarterly and annual business reviews with clients Utilizing expertise to grow the client's business, reduce employment cost and increase productivity.
Bachelor of Science: Business Administration, 6 2002 Saint Leo University - Saint Leo, Florida
Coursework in Operations Management
"Introduction to Call Center Technology" Web Seminar
Coursework in Business Administration, Finance and Marketing
Coursework in Business and Communications
Coursework in Fundamentals of Inventory Control
Coursework in Supply Chain Management and Logistics