Highly motivated and self-starter administrative professional who takes the initiative with minimal supervision. Able to effectively multi-task while building strong relationships with colleagues and clients. Proficient in exercising authority with honesty and integrity. Resources and optimistic when managing critical situations.
Microsoft Office MS Word, Excel, PowerPoint, Access and Outlook
Ask, attention to detail, CRM, data entry, EDI, email, fast, Inventory, listening, notes, Access, Excel, Microsoft Office, Outlook, PowerPoint, MS Word, policies, problem solving skills, rapport, receiving, Shipping, phone
05/2015 to 03/2016
Account RepresentativeSavino Del Bene － Avenel, NJ
Managed vendor's account based on receiving, shipping and storage of vendor's merchandise.
Ensured that the receiving and shipping were process in a timely manner base on vendor needs.
Managed data entry of vendor shipping orders utilizing WMS daily.
Followed shipping guideline for EDI department stores and boutiques.
Shipping all special requests.
Scheduled carrier pickup's and tracked shipment thru UPS, FEDEX, Performance Team, etc.
Tracked vendor's shipment received at the warehouse and their customs clearance with Broker for each shipment.
Managed vendor inventory on a monthly basis and bill monthly charges to vendor for all services provided.
11/2014 to 01/2015
Inventory Control RepresentativeParty City Corporation － Rockaway, NJ
Daily follow up and resolution with Stores on all open issues (Missing ASNs, Open ASNs, Store to Store Transfers, Open Invoices, Packaway Issues, Inventory Exceptions, etc).
Ensured accurate receiving (both ASN & Non-ASN).
Performing Store Adjustments when necessary.
Maintained accurate inventory for stores by communicating with Stores/DM/LPM by phone & email.
Prepared invoice reconciliation within 3 weeks of Invoice Date and monitoring of Daily Store Transactions.
09/2011 to 09/2014
Customer Service RepresentativePremiere Response － New Providence, NJ
Logged Customer information using CRM Software while maintaining dialogue.
Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet customer's needs.
Edited notes taken during phone call and customized standard letter used to accompany samples/coupons using MS Word.
Responded to customers promptly, paying close attention to detail and adhering to program policies.
10/2006 to 10/2008
Customer Service RepresentativeBNY Mellon Investor Services － Jersey City, NJ
Processed over 100 request for sale of stocks daily; provided transfer requirements.
Developed a rapport with shareholders and supplied accurate information with confidence.
Active listening skills were utilized to identify problems and presented solutions to shareholders.
Demonstrated comprehensive ability to understand new information and relayed it to shareholders.
Education and Training
AAS Degree: Fashion Marketing & ManagementBerkeley College － Woodbridge, NJ