account representative resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Career Overview
Self-directed, resourceful and passionate administrative professional looking for a position as an executive/administrative assistant that allows me to use my experience and skills in administrative support, payroll, human resources, and travel arrangements.
Skill Highlights
Microsoft Office - Word, PowerPoint, Excel, Internet and E-mail Proficient
Core Accomplishments
Professional Experience
Account Representative, 02/2015 to Present
Akzo Nobel N.V.Edmonton, CA,
  • Received phone calls to assess client and vendor needs Reviewed and maintained client files and records Verified information for accuracy before client transmittal Answered questions and handled sensitive clients Processed return authorizations Entered and maintained executive expense reports through expense system Maintained client master data management records Created daily, weekly and monthly reports for clients.
Receptionist/Administrative Assistant Human Resources Manager, Director of Operations, Plant Manager and Facilities/Safety Manager, 01/2014 to 12/2014
Road & Rail ServicesNew Orleans, LA,
  • Receptionist; answered multi-line phone system and greeted guests In charge of catering all meetings and events Handled all bereavement orders Maintained company vehicle log and keys Managed all incoming and outgoing invoices Processed all employees training records Assisted Safety Manager with MSDS sheets.
Human Resources Assistant Assisted Human Resources Manager and Compensation & Benefits Manager, 10/2013 to 01/2014
Road & Rail ServicesPhiladelphia, PA,
  • Used the retention policy and went through all personnel records, maintained accurate and updated files, while keeping everything confidential Scanned all documents in the personnel records into a HR database called Wausau Created spreadsheet to track all employees documentation in Wausau and personnel records Receptionist in main lobby; answered phones and transferred calls to appropriate person and greeted customers Placed all beneficial files, cafeteria plan, post tax declarations, declaration forms, flexible benefits and plan participating forms into personnel records Planned and organized Christmas party Processed incoming and outgoing mail Created orientation schedules for new hires.
Administrative Assistant, 01/2012 to 07/2013
Road & Rail ServicesRoanoke, IN,
  • Provided administrative support to the Construction Department Prepared expense reports for Tenant Coordinators and other construction department staff Obtained travel dates from construction staff, updated and distributed bi-monthly construction travel schedule Coordinated travel arrangements Tracked invoices, obtained approvals, and sent to accounting for payment Created purchase orders, check requests, or requested W-9's if applicable, then submitted Coordinated welcome package emails to new tenants for Tenant Coordinator: lease outline drawings, welcome letter, center information, updated tenant database, set-up tenant files, and maintained filing Periodically updated center vendor lists, signage criteria, tenant form letters, and placed on extranet site Tracked all incoming sign approvals from Tenant Coordinator, prepared and sent approval letters Tracked all incoming tenant plans for construction management and distributed to tenants Composed and distributed turnover letters to tenants, general managers, accounting, legal, and leasing Updated monthly tenant allowance log, followed through with approvals, and submitted to accounting Obtained contractor's certificate of insurance, sent notification of correction to insurance company or contractor if needed Prepared and distributed site selection demographic and traffic information using ESRI mapping system Maintained and updated all departmental files Ordered and distributed office supplies Receptionist duties: screened, routed and handled telephone calls.
Administrative Assistant, 10/2007 to 01/2012
Alutiiq LlcArlington, VA,
  • Provided administrative support to the Information Systems and Operations Management Department Supervised one staff member and six student assistants Interviewed, hired, and processed all new hire paperwork for student assistants including Federal Work-Study students Coordinated travel arrangements for the department Maintained various departmental state and non-state budget accounts using Banner Finance Planned and organized departmental retreats and workshops P-card Coordinator: purchased and reconciled all orders Processed departmental utility invoices, pay authorizations, reimbursements, visa forms, and human resources payroll forms Maintained timesheets: checked for accuracy, approved, and entered into Banner HR payroll system Prepared and sent correspondences, updated and distributed administrative reports Documented meeting minutes, prepared and distributed agendas and meeting summaries Coordinated catering and set up for various meetings Performed receptionist duties: screened, routed, and handled telephone calls Ordered and distributed office supplies to various faculty members Processed incoming/outgoing mail Established and maintained files and records Assisted in recruitment of faculty members: received and maintained applications and resumes, created files, prepared and sent correspondence, kept excel files of receipts for all materials, scheduled hotel arrangements, and set up interview itineraries Registered or dropped students from classes Scheduled and maintained room reservations for conference rooms and classrooms Ensured proper approvals were completed on various documentation Loaded syllabuses and meeting minutes onto UNCG's website using Blackboard Assisted with 5-year review of department and annual reviews for faculty Loaded department course schedules onto UNCG's website using Banner Maintained class rosters/grades and class waiting lists.
Administrative Assistant, 06/2005 to 04/2007
Takata Holdings IncCity, STATE,
  • Provided administrative support to the Director of Materials/Customer Service, Director of Production Control, Senior Manager of Program Management, and Manager of Customer Service Arranged and handled details related to travel, expense reports, meetings, and appointments Prepared correspondence, performed research, gathered data, produced administrative reports, and assisted with departmental budget preparation Participated in meetings to document minutes and action items; prepared and distributed agendas and meeting summaries Gathered preparation materials for meetings Updated and distributed weekly and monthly reports using Microsoft Excel Constructed and consolidated PowerPoint presentations Catered meetings and setup conference calls Ordered and distributed office supplies for various departments Assisted other administrative assistants with various tasks Performed receptionist duties at specified times Processed incoming/outgoing mail Established and maintained files and records.
Training Coordinator, 07/2001 to 05/2004
PharmagraphicsCity, STATE,
  • Assisted Human Resources: receptionist, presentations, new-hire orientation, interviewing, administrative functions, safety training, and various projects Conducted training sessions throughout the organization including customer service, human resources, quality assurance, and production personnel Ensured all new personnel went through the complete training program aimed at delivering skills and knowledge essential for their position: GMP's, SOP's, ruler test, paired up with mentor to complete on the job training checklist, tested on all paperwork, and went through an oral certification board Created training and development programs Successfully coached new employees with their mentors Provided useful feedback to employees on job performance, and quality of work Assisted Quality Assurance Manager: administrative support, reformatted customer specifications, reviewed and rewrote training SOP's, processed quality assurance complaints from customers, communicated all quality problems to employees with resolutions, participated in customer audits, and effectively handled internal audits.
Associate of Art Degree: , Expected in May 1998 to Rockingham Community College - Wentworth, NC
: , Expected in March 1995 to MILITARY United States Navy - , VA
Bachelor of Science: Business Administration Human Resources, Expected in December 2000 to University of North Carolina at Greensboro - Greensboro, NC
Business Administration Human Resources
accounting, administrative, administrative functions, administrative support, benefits, budget preparation, budget, bi, oral, construction management, client, clients, Customer Service, data management, database, documentation, E-mail, ESRI, expense reports, extranet, filing, Finance, forms, GMP, Human Resources, HR, Information Systems, insurance, internal audits, legal, letters, Director, Materials, meetings, mentor, Microsoft Excel, Excel, mail, office, PowerPoint, PowerPoint presentations, Microsoft Office - Word, Operations Management, payroll, personnel, phone system, presentations, Program Management, quality, quality assurance, Receptionist, recruitment, research, Safety, SOP, spreadsheet, tax, telephone, phones, phone, travel arrangements, website, workshops

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Resume Overview

School Attended

  • Rockingham Community College
  • MILITARY United States Navy
  • University of North Carolina at Greensboro

Job Titles Held:

  • Account Representative
  • Receptionist/Administrative Assistant Human Resources Manager, Director of Operations, Plant Manager and Facilities/Safety Manager
  • Human Resources Assistant Assisted Human Resources Manager and Compensation & Benefits Manager
  • Administrative Assistant
  • Administrative Assistant
  • Administrative Assistant
  • Training Coordinator


  • Associate of Art Degree
  • Bachelor of Science

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