Talented Account Manager with more than 15 years of account management and sales experience.Successful at expanding network connections and introducing products persuasively. Excels at building a loyal customer base to achieve both short and long-term organization sales goals.
Serve as an account representative working with a Senior account representative. Calling into existing accounts, cold-calling daily to potential clients. Preparing candidates for interviews. Complete walk-ins with candidates, setting appointments for interviews. Acting as a liaison between the client and candidate. Negotiating bill rates, job orders. Conducting follow-up activities with placed contractors to ensure customer satisfaction. Identify new job order opportunities. Visiting existing clients to establish a working relationship.
Greeted all constituents and employees in Precinct One and surrounding locations. Handle a high volume of incoming calls. Prepared memos, documents, correspondence, background checks and reports as necessary.
Promote services to clients. Cultivate, administrator, and maintain client relationships. Qualify and prioritize new job orders. Negotiate appropriate bill rates, contract terms, and fees for incoming job orders. Conduct follow-up activities with clients to ensure customer satisfaction. Identify new job order opportunities. Weekly client visits to establish a working relationship. Daily cold-calling to potential clients.
Received incoming calls and qualified potential clients for tax relief resolutions. Completed on average 70 daily outbound calls. Addressed customer questions and concerns regarding contract and billing inquiries.
Ranked top 20 of inside sales representatives out of 150 representatives in the office.
Accountable for sales results as well as service within my assigned community. Lead the introduction of our custom homes. Developed marketing incentives throughout my community. As well as establishing ongoing relationships with Realtors.Gathered all relevant materials for the sale of homes.
102% of my quota for 2004. Managed territory of 22 zip codes in Houston and surrounding areas Maintained 150+ companies. Generated new business in commercial markets, which included cold-calling. Performed strong hands-on support with major companies. Consistently met customer's expectations through prompt and thorough service. Analyzed customers business needs to improve overall productivity and profit margins. Regularly facilitated on-site technology training with decision makers and the end users of our product. Reaffirmed business relationships and assuring continued sales.
Staffed and managed 10 retail branch sales offices for Houston and Beaumont markets. Conducted performance reviews for 20 employees and interviewed new candidates. Implemented employee incentive programs. Monitored and evaluated customer service calls with employees. Handled daily customer inquires. Established branch goals in accordance with regional and corporate standards and developed strategies to ensure goals were attained. Consistently met and exceeded established sales, revenue objectives and retention goals. Managed new retail branch build-outs, ensuring each store was up to corporate standards. Conducted ongoing customer service training with introduction of new services and products. Established the first resale program of cell phones for assigned region.
Accountable for sales, service and customer satisfaction of assigned territory. Introduced new products and services.Resolved billing inquiries and renewed sales contracts. Achieved sales goals and maintained customer service. Exceeded targeted sales quotas.
Managed 9 employees and 5 departments. Handled all customer inquiries in branch location. Facilitated training and coaching sessions.Implemented selling techniques for customer service, monitored incoming calls, handled commissions. Developed incentive programs to boost team morale and team management.
Generated client contract agreements for new accounts.Performed troubleshooting to help clients identify needs. Answered phones; handled accounts receivable, exchanges and adds.
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